Persuasive and highly ambitious worker with 5-year background in Customer Service. Core competencies include Emotional Intelligence, Problem-solving, and Human Resource Management skills, as well as excellent communication abilities. Handles tasks with accuracy and efficiency. Looking for new job opportunities in Dubai.Skills include:• Advanced Microsoft Package knowledge.• Multi-tasking skilled worker.• Social networking skills.• Teamwork abilities.• Strategic Planning skills.
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Exchange StudentEs Dubai Mar 2022 - PresentDubai, United Arab Emirates• Course designed for a business context to develop English in a practical way and provide essential business vocabulary, common problem areas and grammatical concepts. -
General ManagerNew Assessmenters Team Mar 2016 - Mar 2022BrazilConsultancy company for exchange students in Australia. • Recruiting new employees.• Providing training and guidance to employees.• Oversee employees' performance.• Identify errors and gaps in performance.• Develop strategic plans for continuous development.• Provide constructive feedback to employees.• Collect and organize resources and documents to help employees.• Develop training guides and tutorials.• Ensure services were delivered within the due date as required per student.• Track student progress.• Actively participate in the decision-making process to provide satisfying solutions.
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English TutorUninove - Universidade Nove De Julho Jun 2019 - Jul 2021São Paulo, Brazil• Developed workshop content including presentations and playful games to ensure easy-learning classes for students.• Developed communication skills to engage with students.• Highest student attendance among monitors. -
Engineering TraineeReflexallen Group Apr 2018 - Jun 2019São Paulo, Brazil• Automotive company that provided services to Toyota, Volkswagen, and more.• Registering hundreds of products and their manufacturing routes such as extruding, shaping, vulcanizing, drying and washing automotive pieces. • Knowledge of the manufacturing process and AX system. -
ReceptionistYázigi Mar 2015 - Mar 2018São Paulo, BrazilEnglish and Spanish school. Duties include:• Provided excellent customer service.• Greeted students and visitors with a positive, helpful attitude.• Answered phones and e-mails in a professional manner.• Provided basic and accurate information in-person and via phone/email.• Assisted students in finding their way around the school.• Prepared meeting and training rooms. -
Call Center TelemarketerConcent Contact Center Feb 2013 - Mar 2015São Paulo, BrazilLife Insurance company. Duties include:• Direct Customer Service to ensure customers understood all the requirements of the service they were purchasing.• Auditing quality of operators calls.• Direct telephone calls with clients, using professional and polite communication skills.• Solving doubts from customers.• Ensuring proper information were given to customers to avoid future allegations of fraud.
Daniel Mantovan Education Details
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Computer/Information Technology Administration And Management -
Chemical Engineering -
Diploma Of Marketing And Communication -
Processes Simulation With Pro-Ii -
Educational/Instructional Technology
Frequently Asked Questions about Daniel Mantovan
What company does Daniel Mantovan work for?
Daniel Mantovan works for Es Dubai
What is Daniel Mantovan's role at the current company?
Daniel Mantovan's current role is English for Business.
What schools did Daniel Mantovan attend?
Daniel Mantovan attended Fundação Bradesco, Pós Graduação - Faculdades Oswaldo Cruz, Australian Pacific College, Faculdades Oswaldo Cruz, Pós Graduação - Faculdades Oswaldo Cruz.
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Daniel Mantovan
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Daniel Mantovan
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