• Course designed for a business context to develop English in a practical way and provide essential business vocabulary, common problem areas and grammatical concepts.

Consultancy company for exchange students in Australia. • Recruiting new employees.• Providing training and guidance to employees.• Oversee employees' performance.• Identify errors and gaps in performance.• Develop strategic plans for continuous development.• Provide constructive feedback to employees.• Collect and organize resources and documents to help employees.• Develop training guides and tutorials.• Ensure services were delivered within the due date as required per student.• Track student progress.• Actively participate in the decision-making process to provide satisfying solutions.

• Developed workshop content including presentations and playful games to ensure easy-learning classes for students.• Developed communication skills to engage with students.• Highest student attendance among monitors.

• Automotive company that provided services to Toyota, Volkswagen, and more.• Registering hundreds of products and their manufacturing routes such as extruding, shaping, vulcanizing, drying and washing automotive pieces. • Knowledge of the manufacturing process and AX system.

English and Spanish school. Duties include:• Provided excellent customer service.• Greeted students and visitors with a positive, helpful attitude.• Answered phones and e-mails in a professional manner.• Provided basic and accurate information in-person and via phone/email.• Assisted students in finding their way around the school.• Prepared meeting and training rooms.

Life Insurance company. Duties include:• Direct Customer Service to ensure customers understood all the requirements of the service they were purchasing.• Auditing quality of operators calls.• Direct telephone calls with clients, using professional and polite communication skills.• Solving doubts from customers.• Ensuring proper information were given to customers to avoid future allegations of fraud.