As a dedicated and versatile Customer Support Specialist, I excel in managing social media interactions, real-time customer engagement, and order management. My expertise encompasses a range of responsibilities designed to enhance customer satisfaction and streamline operations.**Key Responsibilities:**- **Social Media Management:** Proficient in managing Facebook posts, ensuring consistent and engaging content to boost brand presence and customer engagement.- **Customer Engagement:** Actively chat with customers through Freshchat, providing timely and effective responses to inquiries and issues.- **Order Management:** Respond promptly to customer inquiries about their orders and shipments, ensuring clear communication and resolution of any concerns.- **Issue Resolution:** Correct order issues efficiently, maintaining contact with customers to ensure their satisfaction and trust.- **Team Collaboration:** Communicate effectively with the shipping team to coordinate and resolve shipping-related issues.- **E-commerce Support:** Assist in making modifications to items on Shopify, ensuring the online store is up-to-date and accurately reflects product offerings.With a focus on delivering exceptional customer service and operational efficiency, I am committed to supporting both the team and our customers through proactive communication and problem-solving.

As a Customer Support Engineer, I provided exceptional support and technical guidance to customers, ensuring their issues were resolved efficiently and effectively. My role was pivotal in maintaining customer satisfaction and optimizing the overall support experience.**Key Responsibilities and Accountabilities:**- **Customer Interaction:** Responded to customer inquiries via phone, email, and chat in a professional and timely manner, ensuring high levels of customer satisfaction.- **Problem Resolution:** Obtained, evaluated, and researched relevant data to resolve customer inquiries and issues, delivering accurate and effective solutions.- **Technical Support:** Provided remote technical guidance to customers deploying Glasswall solutions, ensuring smooth implementation and operation of products.- **Issue Documentation:** Replicated, troubleshooted, and properly documented product bugs and defects for escalation, contributing to continuous product improvement.- **Support Resources Development:** Developed documentation, FAQs, and canned responses to enhance the consistency and accuracy of support responses, streamlining the customer support process.My dedication to providing top-tier customer support and technical assistance helped in building strong relationships with customers and improving their overall experience with our products.

As a Front Line Support Specialist at Bizness Apps, I was dedicated to ensuring the success of our resellers by providing comprehensive technical support and troubleshooting services. My role was pivotal in maintaining the functionality and performance of our software, acting as a steadfast advocate for our customers.**Key Responsibilities and Achievements:**- **Team Management:** Managed the Remote crew, ensuring seamless operations and consistent support coverage.- **Technical Support:** Delivered L1 and L2 mobile apps customer support, resolving a wide range of technical issues efficiently.- **Bug and Feature Testing:** Conducted extensive features testing, bugs testing, regression testing, system testing, and performance testing to ensure software reliability and performance.- **Issue Reporting:** Reported bugs promptly to facilitate timely resolution and continuous improvement of our software.- **Customer Communication:** Provided email support through Desk.com and chat support via SnapEngage, ensuring timely and effective customer interactions.- **Payment Processing:** Handled payment processing inquiries, ensuring accuracy and customer satisfaction.In this role, I honed my skills in customer service, technical support, and team management, consistently striving to enhance the user experience and contribute to the overall success of our resellers.

- Fashion industry customer Support- Data entry- Managing listings- Order processing- Tracking shipments- Managing Social Media advertisements

- Zendesk support( both phone and ticket support)- Chat Support (through Zopim )- Order processing- Data entry- Managing listings on BigCommerce, eBay and Amazon