Daniel Maples Email & Phone Number

Reston, Virginia, Us

Reston, Virginia, Us

Responsible for all service delivery for NAS Patuxent River site group, including managing performance against Service Level Requirements and targeted metrics for USN customers on the NMCI\​NGEN contract. Accountable to the Regional Field Leader for all service group activities. Serves as liaison between NMCI and Government.

Chantilly, Virginia, Us

Responsible for all service delivery for NAS Patuxent River site group, including managing performance against Service Level Requirements and targeted metrics for USN customers on the NMCI\​NGEN contract. Accountable to the Regional Field Leader for all service group activities. Serves as liaison between NMCI and Government.

Chantilly, Virginia, Us

Dahlgren, VirginaProvide in depth technical support to Navy, USMC and Civilian DOD personnel at Dahlgren Naval Facility, Indian Head Naval Base and Explosive Ordinance Disposal, Stump Neck Annex.Regularly, I am required to troubleshoot, maintain, move, add, change, and promptly address all issues that may arise regarding any DOD computer or related media in a timely manner so as to limit work interference.I work skillfully and cohesively with a team to ensure the most efficient and logical solutions are implemented.Completes work on information assurance tickets, running scans and keeping a diligent eye for unapproved software.Confirm connectivity to the NMCI intranet and ensure user able to successfully complete tasks.Install peripheral components and software using NMCI approved software and techniques.Order products, ship items and update inventory.Complete all necessary training and achieve personal goals regarding certifications and education.Trouble shoot network connectivity using knowledge gained while working in the NMCI LANActivate/Deactivate user and computer accounts and associate programs to computer accounts as well as change passwords using active directory users and computers.Work with servers and Active Directory in associating and pulling down software programs, drivers, group policy certificates and tools.Reimage user’s workstations using NMCI approved image.Works with Hewlett Packard, Dell, Fujitsu workstations and related media.Set up user Apple/Andriod software and cellular phones, Sync with Outlook Exchange e-mail and update user certifications.Responsible for maintaining, upgrading and keeping an inventory of crypto devices assigned to the office.Install and configure Video Teleconferencing Capability equipment.

Ashburn, Virginia, Us

Dahlgren, VirginaProvide in depth technical support to Navy, USMC and Civilian DOD personnel at Dahlgren Naval Facility, Indian Head Naval Base and Explosive Ordinance Disposal, Stump Neck Annex.Regularly, I am required to troubleshoot, maintain, move, add, change, and promptly address all issues that may arise regarding any DOD computer or related media in a timely manner so as to limit work interference.I work skillfully and cohesively with a team to ensure the most efficient and logical solutions are implemented.Completes work on information assurance tickets, running scans and keeping a diligent eye for unapproved software.Confirm connectivity to the NMCI intranet and ensure user able to successfully complete tasks.Install peripheral components and software using NMCI approved software and techniques.Order products, ship items and update inventory.Complete all necessary training and achieve personal goals regarding certifications and education.Trouble shoot network connectivity using knowledge gained while working in the NMCI LANActivate/Deactivate user and computer accounts and associate programs to computer accounts as well as change passwords using active directory users and computers.Work with servers and Active Directory in associating and pulling down software programs, drivers, group policy certificates and tools.Reimage user’s workstations using NMCI approved image.Works with Hewlett Packard, Dell, Fujitsu workstations and related media.Set up user Apple/Andriod software and cellular phones, Sync with Outlook Exchange e-mail and update user certifications.Responsible for maintaining, upgrading and keeping an inventory of crypto devices assigned to the office.Install and configure Video Teleconferencing Capability equipment.

Ashburn, Virginia, Us

Atlanta, Ga, Us

Position provides direct desk-side support to the customer, troubleshoots and repairs IT devices.Under general direction, applies specialized knowledge in a single discipline such as assembly/integration, cross-discipline functions, data engineering, industry expertise, knowledge engineering or legacy evolution.Applies specialization to conceptualize, design, construct, test and implement portions of business and technical information technology solutions through application of appropriate software development life cycle methodology.Interacts with the customer to gain an understanding of the business environment, technical context and organizational strategic direction.Defines scope, plans and deliverables for assigned projects.Collects, identifies, defines and organizes detailed user and information technology requirements.Coordinates and collaborates with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations.Confirms and prioritizes project plans and deliverables with the customer.Participates in business and technical information technology solution implementations, upgrades, enhancement and conversions.Understands and uses appropriate tools to analyze, identify and resolve business and or technical problems.Applies metrics to monitor performance and measure key project criteria. Prepares system documentation.Establishes and maintains security, integrity and business continuity controls and documents.Participates in special studies.Stays current on emerging tools, techniques and technologies.Assists information engineers on application of specialized knowledge to coding, testing, implementation and documentation projects.

Glen Allen, Va, Us

Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals; Serves as company liaison with customer on administrative and technical matters.Monitor, operate and maintain hardware, software, and networks for a computing platform for assigned military installations. Configure, assemble and install laptops, microcomputers, workstations and/or peripheral equipment. Perform first line support for service interruptions such as printer routings, power outages, wiring problems, and malfunctioning servers and escalate unresolved problems to expedite resolution. Upgrade, modify and replace hardware, software and network components.

Supervised information system operations for a unit of 550 members and over 200 automated systems in accordance with unit requirements and standards resulting in outstanding personnel performance and increased unit readiness.Evaluated 12 unit members based on annual job performance, physical fitness, and overall character on and off duty resulting in good order and discipline and improved personnel performanceImplemented unit’s tracker and movement tracking system upgrades to field installation for upcoming National Training Center deployment resulting in on- time scheduling and 100% information processing and equipment inventory.Briefed network operations, maintenance status, and software applications on a daily basis to immediate superior resulting in seamless communication and successful operation.Maintained, issued and operated 2 Communications Security (COMSEC) accounts accordance with Department of Defense (DoD) standards resulting in 100% accountability of all material and no incidents.

Maintained, analyzed, troubleshot, and repaired 120 automation systems daily in accordance with mission requirements resulting sustained superior performance.Supervised installation of network-attached devices, printers, copiers, fax, and scanners in accordance with mission requirements resulting in successful completion of tasking.Managed records, user agreements, acceptable use policies, and certificates using Army Training and Certification Tracking System (ATCTS) in accordance with unit standards resulting in accurate accountability. Facilitated Secured and Unsecured Video Teleconferencing Support using Tandberg systems resulting in success.Maintained, analyzed, troubleshot, and repaired 6 Command Post Nodes (CPN),2 Joint Network Nodes 8 Satellite Transportable Terminals (STT), 8 Command Systems, Tactical (CCS), 8 Tactical Operations Center Intercommunications (TOCNET), and 25 Command Post of the Future (CPOF).

Plans, supervises, and integrates the installation, operation, and maintenance of Signal support systems, to include radio, wire and battlefield automated systems. Plans and provide unit level training for automation and communications systems and Signal support equipment. Assist in staff supervision of information services. Plans, supervises and executes unit level maintenance programs for Signal equipment. Prepares and integrates Signal operations orders and reports. Requests maintenance and supply replenishment for Signal support operations.

Managed twenty Windows desktops for 110 unit members in accordance with mission requirements and standards resulting in seamless operations. Maintained LAN connectivity, performed routine maintenance procedures, troubleshot all systems and support services with knowledge expertise. Identified, analyzed, diagnosed, and resolved network connectivity issues within the department. Performed inspections on maintenance records, equipment, and reviewed repair parts inventory procedures resulting in accurate accountability. Supervise, plan, coordinate, and direct the placement, operation, unit-level maintenance, and management of systems. Performed security functions, supervised operations and maintenance of proprietary advanced technology systems in accordance with unit standards resulting in safe operations

Bachelor Of Science - Bs, Network Operations And Security

Education record

Education record

Honor Graduate, Signal Support Systems Specialist

Education record

Distingiushed Honor Graduate, Signal Support Systems Specialist