Software Program Management Consultant
Current
New York, United States
Volunteered as a software consultant for 9 months delivering two software projects. Then asked to step into a paid part time role to assess the agencies implementation of Salesforce, across over 20 different areas of agency, which was behind schedule, over budget, and at risk of failing. Worked with senior management team to reset project approach, governance, project planning, and staffing. Assumed responsibility for managing implementation team and turned project around so that all project goals should be met by mid-2024. In January 2023 was asked to take over the implementation of a comprehensive reporting project that combines Evolv and Connections data into multiple Tableau dashboards that deliver key metrics to program and management staff. Data Quality, Contact, Visit, and FASP are being rolled out across program staff. Additional dashboards for Service Reviews, Home Recertifications, etc. are under development.