Managed multiple stores in Southern New Hampshire and Northern Massachusetts while also simultaneously overseeing anywhere from 1-6 additional stores for 3 of the 5 years (oversaw 7 stores in total for a 10-month period). Currently managing 2 of the highest-volume stores in the district. -- Awarded “District Superstar” award for top overall performance in the district the last 3 years, as well as numerous monthly and annual “Pinnacle Awards” for top results in various performance metrics.-- Drove the current “home store” in Derry, NH 1st overall in the district (30+ stores) on the total performance scorecard (7 combined metrics) in less than a year.-- Ranked in the top 10 in the region (350+ stores) and top 100 in the entire company (4000+ stores) for overall performance results while maintaining top spot in the district in Derry.-- Ranked in the top 2 in the region (9 areas) and top 20 in the entire country (109 areas) for total performance results while overseeing 7 stores simultaneously for a 10-month period.-- Ranked 1st in the district for customer satisfaction for the last 3 years, easily outperforming the runner-up by several percentage points. Achieved significant improvement in survey scores in every location.-- Ranked 1st in the district and top 5-6 in the region every year since the customer rewards program rolled out. Maintained a very high usage/enrollment rate of 82% or higher, easily exceeding the company goal of 50%.-- Achieved substantial reductions in inventory shrink in each location. Lifted the Derry store off the company’s shrink-focus list in just 5 months – improved from more than 2% (prior to arrival) to a low of just 0.19%.-- Selected as the district’s management trainer – coached & led multiple newly hired store managers through a comprehensive 3-6 month management training program.-- Awarded “Team Player of the Year” in 2016 – selected by peers for outstanding contributions to the district.

Managed 3 locations in New Hampshire and Massachusetts including Seabrook (high-profile new concept pilot store), Stratham, and Chelmsford (a new concept “small footprint” store). Provided leadership, direction, training, coaching, and support to teams of up to 24 including 3 assistant store managers, 3 department leads, and 18 associates. -- Turned around 3 underperforming stores that were not hitting their potential. Surpassed the sales and profit budget with positive year-over-year growth every single year.-- Drove the Chelmsford location from approximately 140th to 1st in the entire region (280+ stores) for overall performance in just 2 years. Generated double-digit comp sales growth in the second year.-- Drove the Seabrook location to 1st in the district (14 stores) in virtually every key selling metric for 4+ years including sales vs. budget, comp sales growth, copy center sales, tech sales, and service plan sales.-- Drove Seabrook to $8.2M in total sales with double-digit increases every year for 4+ years – improved from the middle of the pack to a consistent spot in the top 3 in the district for sales volume.-- Drove the Stratham location from the bottom-tier to the top 5 in the district for overall performance, while also leading the district in several key metrics.-- Selected as 1 of only 2 stores in the entire company to pilot the initial “Best Tech” concept – a very successful program featuring an expanded tech department. Hosted numerous VIP visits and exceeded all expectations.-- Selected to partner with the home office on the development and rollout of a new time & labor management system – facilitated training throughout the district while serving as first point-of-contact and troubleshooter.-- Identified, trained, developed, and promoted 4 assistant managers and several department leaders. Selected on several occasions to train and mentor newly hired store managers and assistant managers.

Provided comprehensive support to the general manager in a high-profile, high-volume Concord store that served as the home office of the regional director. Provided leadership, guidance, and support to a store-wide team of 24-25.-- Established new store records for service plan sales and overall tech department performance.