Customer Experience Executive
CurrentAccount Management / Project Management / Process Management / DigitalizationGDPR Analytical thinkingTeam LeadDevelop and maintain RetentionHandling and securing Contract Renewals Contract negotiations Revenue & Yield Management Regular Communications and Meetings with clients , hotel teams , company teams Trend Tracking on the market Monitoring of the competitors Developing strategies for business partners Upselling & Business DevelopmentImplementing and executing upselling strategie for the teamWorking closely with clients to drive their revenue Relation oriented business strategieLeading PeoplePeople Management Conduct regular team meetings - provide constant feedbackTrain, motivate and develop team to achieve high levels of performance and satisfactionAnnual Performance reviewsStaff hiring & recruiting