Managing a team of 15-20 employees to drive consumer/business sales, maintain CRM salesforce pipeline, complete trainings, side by side selling, conduct effective daily huddles, product role playing, behavioral coaching’s, and maintaining a positive atmosphere to provide a gold store customer experience and surpass corporate quotas

Managing a team of 10-15 employees to drive consumer/business sales, maintain CRM salesforce pipeline, complete trainings, side by side selling, conduct effective daily huddles, product role playing, behavioral coaching’s, and maintaining a positive atmosphere to provide a gold store customer experience and surpass corporate quotas.

Solution Specialist @ Verizon Wireless, care about our customers and focus on first time resolutions to provide our customers with a excellent overall customer experience. We have our individual monthly quota goals to accomplish. I provide our customers with solutions to their troubleshooting issues and billing errors/questions. I have been fortunate to take part in Verizon Heavy Hitters three times and So Cal Titans for providing our customer with a excellent customer experience and surpassing sales quotas. I was nominated to have a privilege to join Verizon LEAD specialist program. I graduated from the LEAD specialist program.

• Opening checking/savings accounts, credit cards, lines of credit, personal loans, auto loans, mortgage referral’s, and home equity lines of credit.• Maintain a KDS score of 80% by providing our guest with excellent customer service.

•Managing a team of 5-10 employees with Target Mobile at the San Dimas and Diamond Bar locations.•Lead my specialist/assistant managers to drive sales, increase revenue, and surpass corporate goals.• Training two locations/teams to service our customers with three telecommunication providers. Verizon Wireless, AT&T, and T-Mobile.Responsible for completing weekly team schedules, interviewing/hiring employees, and inventory/operation management.