IT Operation Service Manager for SK/CZ, Change Manager for International, Business Continuity Manager

· Management of distributed projects in EMEA region in Sales and Contract Management center of competence· World-wide Manager position with independent responsibility for budget and resources of distributed international projects· Reporting and negotiation with internal Pan-European customers· Responsible for contract handling solutions (CHIS) deployment projects· Educational activities in Project Management area· Analysis of the… Show more · Management of distributed projects in EMEA region in Sales and Contract Management center of competence· World-wide Manager position with independent responsibility for budget and resources of distributed international projects· Reporting and negotiation with internal Pan-European customers· Responsible for contract handling solutions (CHIS) deployment projects· Educational activities in Project Management area· Analysis of the change request process implementation using Lean Six Sigma practices Show less

Main role was to negotiate regularly with customers in Austria and Germany the business targets, resources and costs, overall status of ongoing development jobs performed by 6 professional teams consisting from 40 developers, IT specialists and architects· This role represented business planning, tracking and controlling of worldwide distributed project for telecommunication networks management software – Switch Commander.· Responsible for achieving high standard of… Show more Main role was to negotiate regularly with customers in Austria and Germany the business targets, resources and costs, overall status of ongoing development jobs performed by 6 professional teams consisting from 40 developers, IT specialists and architects· This role represented business planning, tracking and controlling of worldwide distributed project for telecommunication networks management software – Switch Commander.· Responsible for achieving high standard of business and development process, milestone criteria checking and declaration.· Change request process composed from effort estimation, feature planning, staff planning variants and assessment from customer side.· Methodology and development process improvement.· Preparation of staff trainings and methodology presentations, regular meetings organization.· Creation of reports, plans and all required documentation as well as its distribution and presentation to customer and project management in Germany Show less

· Top management negotiation and buy-in for investments· Sales targets achieving and general budget responsibility.· Defining channel strategy based on industry best practices, market research and internal process requirements.· Business case preparation and budgeting based on various internal and external inputs followed by presentation and negotiation with the top-management and involved departments.· Sales channel, back office and service… Show more · Top management negotiation and buy-in for investments· Sales targets achieving and general budget responsibility.· Defining channel strategy based on industry best practices, market research and internal process requirements.· Business case preparation and budgeting based on various internal and external inputs followed by presentation and negotiation with the top-management and involved departments.· Sales channel, back office and service provisioning process redesign with cooperation of external consulting company followed by particular operator procedure definitions.· Complex management of SW development from definition of use-cases, application process design, GUI specification and development process.· Preparation of contracts, legal assessment for outsourced development, managing of external relations.· Leading internal department as well as project team of consulting and technical roles. Show less

This very condensed experience had evolved continuously from professional e-commerce consulting role to the overall business responsibility in complex Call Center and CRM development project for Allianz (former Slovenská poisťovňa) insurance company. The experience included:· Author and main designer of proprietary CRM system with interfaces to large call center and Internet channel· Business process analysis, use cases preparation, business models designing·… Show more This very condensed experience had evolved continuously from professional e-commerce consulting role to the overall business responsibility in complex Call Center and CRM development project for Allianz (former Slovenská poisťovňa) insurance company. The experience included:· Author and main designer of proprietary CRM system with interfaces to large call center and Internet channel· Business process analysis, use cases preparation, business models designing· Design and architecture definition of Brand new CRM solution along with team of SW designers· Customer’s presentation of the solution and its tuning based on customer requirements.· Negotiation of all contract and legal requirements including technical details and specifications· Creation of project team, planning and managing of the development works.· Implementation of AVAYA Call center technology, incl. Computer Telephony Integration (CTI) and Interactive Voice Response (IVR) with tight implementation into internal production systems of insurance customer· Customer business operation definition,· Call center operator trainings· On-site deployments Show less

Job description:This private project which I had initiated as an author of business opportunity had acquired partnership with an important financial company and formed venture capital project as a technical leader and partner. The main purpose of this project was to introduce new Secure Electronic Transactions - SET technology in international authorization gateway for CE banks. Main focus was on Central European banks market representing tens of millions of cardholders.

In this role I was responsible for development of promising new internet media projects and support the acquisition of new e-commerce projects for one of the largest integrator on the Slovak market in Telco and IT industry. My typical tasks were:· Updates of general business plan of the company.· Project initiation, budgeting, staff hiring and management.· Negotiation with partners and contracts preparation.· Functional specifications, development of… Show more In this role I was responsible for development of promising new internet media projects and support the acquisition of new e-commerce projects for one of the largest integrator on the Slovak market in Telco and IT industry. My typical tasks were:· Updates of general business plan of the company.· Project initiation, budgeting, staff hiring and management.· Negotiation with partners and contracts preparation.· Functional specifications, development of several e-commerce projects including e-media, e-news and portal solutions. Show less

This role was proposed to me after successful private enterprise with PVT as a partner in area of e-commerce solutions development produced by my own company.· Responsibility for marketing of IT company· marketing communication plan· promotion campaigns planning· presentations, road shows and exhibitions· new technology and market research - integration into the company’s strategic portfolio