Daniel Markowitz Email & Phone Number

Washington, DC, US

Herndon, Virginia, United States

• Maintain effective relations with Clearinghouse participants across a variety of Clearinghouse service lines. (Enrollment Reporting, DegreeVerify, StudentTracker, Post-Secondary Partnership (PDP), Transcript Center.
• Oversee high performing and consistently evolving team responsible for ensuring the comprehensive, consistent, accurate, and timely processing of service related reporting requirements
• Define, implement, and drive the strategic direction of the Compliance and Data Operations Department
• Ensure the success of established and new operational processes, the delivery of complex business requirements, User Acceptance Testing, approval of both operational and technological enhancements
• Monitor staff performance, volume, and trends and optimize diverse talent across the team
• Handle customer escalations

Herndon, VA

• Maintain effective relations with Clearinghouse participants across a variety of Clearinghouse service lines. (Enrollment Reporting, DegreeVerify, StudentTracker, Post-Secondary Partnership (PDP), Transcript Center.
• Oversee high performing and consistently evolving team responsible for ensuring the comprehensive, consistent, accurate, and timely processing of service related reporting requirements.
• Monitor staff performance, volume, and trends.
• Prioritize and manage multiple workflows, establish formalized training for new and existing staff.
• Handle customer escalations.
• Act as a consultant to key stakeholders regarding impacts for FERPA and Title IV compliance.

• Audit Resource Management
• Manage all Audit Resource Center (ARC) processes and personnel to ensure all audit inquiries are effectively dealt with, while ensuring customer satisfaction
• Handle customer escalations
• Analyze federal regulations and equate them in a practical environment
• Act as a consultant to key stakeholders regarding impacts for FERPA and Title IV compliance
• Collaborate with developers and management to enhance and maintain department technology and systems

• Work daily with customers across all three service lines of StudentTracker for the Northeast region, ensuring 100% customer satisfaction
• Support StudentTracker Manager and Team Lead in their absence
• Handle customer escalations
• Created and maintain an external webinar training project
• Create training plan and train new hires
• Work with high priority accounts for custom projects

• Managed department workflow, ensuring 100% customer satisfaction for internal and external interactions
• Promoted and support an atmosphere that is clean, organized, and efficient
• Supported StudentTracker Manager in their absence
• Worked with StudentTracker Manager to interview and select qualified candidates for job openings
• Handled customer escalations
• Collaborated with developers and management to enhance and maintain department technology and systems

Work with High School Districts, Colleges, and Educational Organizations to track students educational path. We are able to provide these organizations with extensive data, which they can use to perform research to better their rates of success. Train new hires on analyst responsibilities and work with the Research Team to clear up any discrepancies.

Work with High School Districts, Colleges, and Educational Organizations to track students educational path. We are able to provide these organizations with extensive data, which they can use to perform research to better their rates of success.

Provided degree verifications for prospective employers and employees. Worked with Universities nationwide to reduce the work involved in researching and providing these verifications.

Bachelor Of Science, Criminology & Investigative Sciences

Activities and Societies: Phi Kappa Psi

Education record