Technical Support Specialist
CurrentProvide technical support to customers via phone, email, chat, or in-person.Troubleshoot and resolve internet connectivity issues, including router configurations, modem settings, and network setup.Assist customers with configuring and troubleshooting software applications related to internet usage (e.g., web browsers, email clients, VPN software).Diagnose and resolve hardware issues related to internet devices such as routers, modems, and network adapters.Document and track customer issues using a ticketing system, ensuring timely resolution and follow-up.Collaborate with internal teams, including network engineers and software developers, to escalate complex issues and implement solutions.Educate customers on internet-related topics, including best practices for security, privacy, and optimizing network performance.Stay up-to-date with the latest internet technologies, trends, and industry developments to provide informed support and recommendations.