Responsible for the engagement and leadership of the UK Operational team, including 2 Regional Managers, 24 Area Managers, 1300 Leaders, plus additional support teams. (Communications, Customer Services, Venues, Operational Implementation) Delivering the Strategy to drive service, business performance, market share, revenue and profit across 6000 Weight-Watchers meetings per week.• Fully active member of the WW UK Senior Leadership team.• Jointly created and supported delivery of the Operational People Strategy. • Delivered the Operational Resourcing and Talent plans.• Partnered effectively with the Operational Training and HR teams to deliver the HR KPI’s • Successfully managed the introduction of new technology and meeting automation across 6000 meetings.• Led the meeting renovation team to implement a new customer-centric meeting format.• Delivered highest ever levels of member satisfaction, averaging at 90%. March 2014 - March 2015 - Head of Operations Planning, Weight Watchers UK Responsible for the creation of the annual Operational and People Strategies and Plans, and supporting the Operational, HR and Training teams to deliver against that plan.October 2011- March 2014 - Regional Manager – Weight Watchers UKResponsible for leading, driving and inspiring a team of 12 Area Service Managers across the Midlands and in part 12 Area Service Managers across the South.

Head of Diversity and Inclusion – UK Retail BankResponsible for devising and delivering the Diversity and Inclusion Strategy and Policy for all UK employees.

Masters in International Human Resource Management. – Pass With Distinction - CIPD

Aug 2006 – Aug 2008: Operations Director – The Spirit Group Head of the Divisional Leadership team with responsibility for 6500 employees within 215 Value Food businesses, comprising 150 Two For One Pubs, and 65 Family Value and Destination pubs. Estate also comprised 70 Wacky Warehouses, 15 Hotels and 40 Co-Located Premier Inns. Responsible for developing and driving the people and operational strategies of the ‘Two For One’, ‘Two for Ten’ and ‘Wacky Warehouse’ concepts.•Successfully integrated the former ‘241’ and ‘Family’ Divisions into one cohesive and fully functioning team.•Successfully devised and implemented Brand People Strategy, including resourcing, learning & development, talent/performance management, retention and engagement, employee relations and reward.•Delivered Sales & Profit budget in 2007, with 6% uninvested sales and the best performing business in Spirit. Grew the Division from 160 pubs to 215 through Millhouse acquisition, and the local 241 Pub conversions•Highly successful and major capital investment plan.•Finalist at Publican Awards for Retail Concept of the Year in 2008.•Improved Mystery Shopper results by 4% over 2 years.Aug 2004 – Aug 2006 Operations Director – The Spirit Group Head of the Divisional Leadership team with responsibility for over 4000 employees within 180 Sports and local led businesses, split across 2 concepts, Q’s and Mr Q’s. Aug 2002 - Aug 2004 Operations Director – The Spirit Group Head of the Divisional Leadership team with responsibility for over 3500 employees within 176 unbranded businesses in the South.