Daniel Maroa Email and Phone Number

• Offering customer satisfaction through operational effectiveness, efficiencies and customer complaint resolution.• Collating the market intelligence in the branch territory as well as the performance of the bank`s product and services for informed decision.• Cross selling the Bank products while ensuring branch business growth through management of the sales force in achieving the set targets. • Preparing and generating all reports relating to customer account activities in order to proactively detect, mitigate and report suspicious activities to the chain of command and to Group Risk function on all risks identified to facilitate prudent risk mitigation strategies• Daily routine operations and management activities, as well as assisting the implementation and execution of management strategy and policies • Coordinating and providing support to branch team in ensuring risks are proactively managed through the embedded process of proactively identifying, assessing, mitigating, controlling, monitoring, measuring and reporting all events that have risk exposure potential.• Proactively coordinate training, coaching, and support for the staff reporting to me to ensure all staff are technically developed and trained in all aspects of Branch operations, and compliance in order to deliver efficient service delivery and business growth.