Daniel Martin Cemap Cerer Email & Phone Number

City Of London, England, United Kingdom

London, England, United Kingdom

As a whole of market mortgage and protection advisor I provide a personable service by identifying a homebuyers needs, then advising them on relevant mortgage and related ancillary products either face to face, virtually, or by phone. We have strong relationships with a number of the UK's leading housing associations, and are also one of Share to Buy's recommended mortgage brokers for shared ownership, help to buy, and affordable housing mortgage advice.

London, England Metropolitan Area

MI Analyst – Deputy Team Leader - PPI Redress Case HandlerContractor - Deloitte/Huntswood: Outsourced to Lloyds Banking GroupMI Analyst• Manage a diary of cases to fulfil operational expectations in terms of team breach closures• Provide review and redress senior management with daily in depth MI reports which analyse the root cause for why a case has breached its FCA imposed timescale whilst offering solutions to reduce future breaches• Liaise daily with team leaders and workflow in situations where there were guidance based constraints on case movement• Deliver goals set by operations managers within a specific timescale• The role considerably reduced the breach profile of both the review and redress operation and increased the visibility of root causes for case delay to senior managementDeputy Team Leader• Show a high level of flexibility in taking on new cases, welcoming new case handlers, and reacting positively to internal procedure changes• Lead team huddles to give case handlers the opportunity to voice any concerns, highlight areas for additional training, and provide them with process updates • Analyse team quality to identify any training needs or high risk case handlers through internal quality checksPPI Redress Case Handler• Complete complex calculations in order to provide customers the correct redress

Bachelor'S Degree, Sports Studies

Education record