Customer Success Team Manager
CurrentActivity: SaaS CRM platform oriented to connect and provide the best experience to patients, clinics and insurance companies.· Leadership, management, and coordination of a team of customer success consultants. · Development of the consulting business through the team, creation of commercial initiatives aimed at improving sales KPIs, customer engagement and retention.· Coordination and management of transversal initiatives both with the sales teams and customer success area.·… Show more Activity: SaaS CRM platform oriented to connect and provide the best experience to patients, clinics and insurance companies.· Leadership, management, and coordination of a team of customer success consultants. · Development of the consulting business through the team, creation of commercial initiatives aimed at improving sales KPIs, customer engagement and retention.· Coordination and management of transversal initiatives both with the sales teams and customer success area.· Gather structured, data-driven insight on our customers, and provide intelligence to the product team.· Analyze all customers who may not be succeeding with the product, work with them to understand their issues, overcome objections, and articulate solutions. · Develop an in-depth analytical understanding of the customers' challenges, opportunities, then act as the customers’ consultant to achieve customer success. Show less