Daniel Martinez Saenz Email and Phone Number

Responsible for correct order processing to achieve monthly and annually sales goalCheck and follow up on Pricing, Customer PO, Suppliers PO with internal departmentsCheck and analyze on inventory and planning for stocking agreementsFollow up on Logistics and delivery datesDevelop new projects and strategies, documentation on better actions processes and best practices Implement and improve KPI's for team performance improvement and customer serviceCreate great customer experience by informing customers on actions requested, lead times, quotes, etc.Handling non-conformities and complaints

Supervise order processing, confirm quantities for high runners or backordersEstablish stock for Top customers to ensure just in time deliveryDefine and maintain service levels to ensure satisfaction on each key accountMaintain customer service and issue resolution at optimum levelCollect and analyze weekly and monthly KPIS to create reports for better making decision Statistical reports and presentations to upper management and CEOImplement strategies for overall customer experience levelsManage quoting, selling prices and negotiations with customersMaintain sales staff work resultsCustomer relationship management through CRMCreate and monitoring projects and teams

Handle customers needs, enquiries, delays, problems, quotes, etc.Order Input in HANNA SAP, send PO confirmation along with delivery datesFollow-up on BackOrder, handle planning with Supply & Demand, Purchase and Warehouse Follow-up internally on solution and corrective actionsIssue internal complaint and RMA if neccesaryRFQ and keep pricing up-to-date in conjuction with salesStreamline business processes to enhance efficiencyReview stocking agreements and forecast to prevent customer's line stoppageWrite reports for senior managersEnsure customer claims/non-conformities solutions efficiently through the proper channels Support credit control on collecting accounts receivable

Order Input and confirmation to customerMonitor delivery dates, shipments and planningSourcing carriers (forwarder) and support customs with paperwork Pricing Organize sales visits, demonstrating and presenting services Provide high quality service for shipments and operationsSupport collection to improve relationships and maximize cash flowHandle daily customer questions in a service mannerFollow-up on RFQ's and keep pricing up-to-dateAssist Inside Sales and Sales Rep customer approach and reports

Order Processing and Back Order managementHandle complaints and escalate accordingly Create and maintain sales routes to maximize sales and lower costsEstablish new routes for LTL shipments and follow upSourcing for suppliers logistics and forwardersWriting reports for decision making with senior managersDetermine stock and coordinate with production weekly to ensure customer needs Review workloads and manpower to ensure targets are metPurchase POP material and follow up on budget marketing

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