Daniel Mascaro Email & Phone Number

United States

• Led a small team to handle all hardware support to clients and to troubleshoot software issues with our internal Android Parking App and Website.• Scheduled and oversaw handheld deployment, implementation, and device training for clients.• Managed over 1200 mobile phones devices using cloud MDM software (MaaS360/SOTI).• Managed over 800 phone lines across both Verizon and T-Mobile carriers.• Developed a Windows .NET desktop app (C#) to interact with our Freshservice cloud Helpdesk API to manage our inventory assignments. This App also synchronized client locations between our external facing Freshdesk and our internal Freshservice instances.• Developed multiple Android Apps (Java and Kotlin) to assist with the deployment and configuration of all Zebra phones and Bluetooth printers used across our client base for use with the company's Parking Enforcement App. • Configured integrations with 3rd party companies to allow data to be shared and displayed to the end users in our app. Supported/verified these integrations using Postman, SOAP UI, and direct communication with vendors.• Worked closely with software engineers when changes were pushed, or bugs were identified.• Tested software releases to confirm issues were corrected.• Managed vendor equipment purchases for both client purchases through the company web store and internal equipment inventory. This included client phones, Bluetooth printers and standard office workstations and printers for clients.

Tarrytown, Ny

• Supervised team of 3 that would conduct on-site hardware installations and training.• Scheduled and oversaw handheld deployment, implementation, and training for new clients.• Managed all equipment purchases for handhelds and computer devices for clients and internal workstations.• Provide Level 2 Helpdesk support to clients and employees at CDI.• Managed the Solar Winds Helpdesk system and later, its migration to JIRA.• Administration of the CDI domain, Citrix server farm, FTP Server, and many associated processes and integrations with other systems including UNIX flat-file database and custom scripts/programs.• Provide remote and on-site system/software support to client locations nationally.• Developed multiple utilities/automations with DOS batch and VB scripts/ VB .NET/C# to help maintain active Citrix connections and disconnect idle ones as well as to create new Active directory users/groups.• Developed a VB .NET/C# application to improve the way we tracked client information. As a mini version of a CRM, it stored information like locations, contacts, contract information and managed devices issued. This app stored data in an Access database/MS SQL database and integrated with Active Directory to manage Citrix software user access.• Developed basic Android App Utilities to assist with removing bloatware and other unwanted apps from the devices our company provided to clients and to configure the devices for use with new clients.• Managed local SVN repositories of business-critical data files.• Coordination of client needs into software change requests.• Collaboration with 3rd party parking providers used for integration within the CDI software.• Testing APIs used with the integrations for our parking app with Postman and SOAP UI.

Tarrytown, Ny

Orangeburg, Ny

• Answer incoming calls to helpdesk line and determine if there is need for further assistance. • Install and troubleshoot company computers, printers, and network equipment. • Complete hardware or software repairs on systems as needed.• Provide user account administration services for all network users.• Traveled to distributed office locations to provide onsite server installs, systems updates, and inventories.

Nyack, Ny

• Receive all incoming requests for technical support, assigning priority and creating schedules.• Provide assistance to clients either remotely or via in-person technical assistance. Recommend new systems to management based upon system analysis and review. • Install and provide ongoing technical support for campus computers, software, and hardware. • Provide technical repairs as well as more superficial software resolutions.• Created system images and used the Dell KACE server to deploy across the entire network.• Install multiple campus computer labs, each around 30 PCs.• Ran and pinned new network lines as necessary for new offices and to replace problem lines.

Bayern, Germany

• Operated in technical and administrative functions within an intensive work environment for the United States Army base in Katterbach, Germany as well as 3 tours in Iraq and Afghanistan. • Installed and maintained operating systems and hardware for 4 Windows servers and a variety of laptops and workstations used to track the maintenance for 30 Blackhawk helicopters in our unit.• Performed system maintenance including software updates, database syncs, and password resets. • Performed database maintenance and updates on the ULLS-A (Unit Level Logistics System – Aviation) and IVHMS (Integrated Vehicle Health Monitoring System) servers.• Supported non-classified Internet routers, secret IP routers, and Army STAMIS networks.