Daniel Mascaro Email & Phone Number

United States

• Led a small team to handle all hardware support to clients and to troubleshoot software issues with our internal Android Parking App and Website.
• Scheduled and oversaw handheld deployment, implementation, and device training for clients.
• Managed over 1200 mobile phones devices using cloud MDM software (MaaS360/SOTI).
• Managed over 800 phone lines across both Verizon and T-Mobile carriers.
• Developed a Windows.NET desktop app (C#) to interact with our Freshservice cloud Helpdesk API to manage our inventory assignments. This App also synchronized client locations between our external facing Freshdesk and.
• Developed multiple Android Apps (Java and Kotlin) to assist with the deployment and configuration of all Zebra phones and Bluetooth printers used across our client base for use with the company's Parking Enforcement App.

Tarrytown, NY

• Supervised team of 3 that would conduct on-site hardware installations and training.
• Scheduled and oversaw handheld deployment, implementation, and training for new clients.
• Managed all equipment purchases for handhelds and computer devices for clients and internal workstations.
• Provide Level 2 Helpdesk support to clients and employees at CDI.
• Managed the Solar Winds Helpdesk system and later, its migration to JIRA.
• Administration of the CDI domain, Citrix server farm, FTP Server, and many associated processes and integrations with other systems including UNIX flat-file database and custom scripts/programs.

Tarrytown, NY

Orangeburg, NY

• Answer incoming calls to helpdesk line and determine if there is need for further assistance.
• Install and troubleshoot company computers, printers, and network equipment.
• Complete hardware or software repairs on systems as needed.
• Provide user account administration services for all network users.
• Traveled to distributed office locations to provide onsite server installs, systems updates, and inventories.

Nyack, NY

• Receive all incoming requests for technical support, assigning priority and creating schedules.
• Provide assistance to clients either remotely or via in-person technical assistance. Recommend new systems to management based upon system analysis and review.
• Install and provide ongoing technical support for campus computers, software, and hardware.
• Provide technical repairs as well as more superficial software resolutions.
• Created system images and used the Dell KACE server to deploy across the entire network.
• Install multiple campus computer labs, each around 30 PCs.

Bayern, Germany

• Operated in technical and administrative functions within an intensive work environment for the United States Army base in Katterbach, Germany as well as 3 tours in Iraq and Afghanistan.
• Installed and maintained operating systems and hardware for 4 Windows servers and a variety of laptops and workstations used to track the maintenance for 30 Blackhawk helicopters in our unit.
• Performed system maintenance including software updates, database syncs, and password resets.
• Performed database maintenance and updates on the ULLS-A (Unit Level Logistics System – Aviation) and IVHMS (Integrated Vehicle Health Monitoring System) servers.
• Supported non-classified Internet routers, secret IP routers, and Army STAMIS networks.