Daniel Maslen Email and Phone Number

• Facilitate shipping and receiving via SAP stock room management• Conduct monthly stockroom inventories using SAP to ensure proper stock levels; rectify variances in an effective and timely manner• Creation and facilitation of equipment calibration documentation & processes• Creation and customization of multiple spreadsheets to streamline work & record keeping while minimizing errors

• Provided escalated Tier 2 technical support for Uconnect (navigation and audio) systems• Effectively communicated with dealerships to ensure timely resolution of customer issues• Assisted customers with questions about their vehicle and warranties• Maintained and updated customer information systems

• Administered back ups and applied security patches on Ford production line systems• Construction/wiring of assembly lines at Valiant TMS• Assembled and packaged 50+ educational robot kits for high school programs

• Assisted customers (via phone) resolving intermittent internet issues and conducting Wi-Fi set-up• Restored dropped internet service using a variety of proven strategies and methods

• Managed and maintained technical documentation for 10 company manuals for DOFM CD• Built and maintained various SharePoint sites for DOFM Manuals• Distributed quarterly DOFM Manuals via company-wide communications• Created custom Excel macros to streamline documentation package creation

• Digitized technical drawings and records for subsequent electronic filing in ProjectWise• Sorted through physical record boxes and eliminated duplicate documents• Created record location map to facilitate physical record retrieval