Daniel Masters Email & Phone Number

Milpitas, Ca

Enthusiastic contributor of the order management team. Held responsible for processing high volumes of sales orders featuring complex configure to order environments including hardware, software, services, and maintenance renewals. Worked to support the advanced replacement return authorizations and conducted global cross training resulting in order processing that saved time and money on budget.

Redwood City, Ca

Senior role in the order management group and gate keeper for companies order to cash process. Responsible for the ownership of and have a customer oriented approach for entering, booking and monitoring all assigned customer orders. Worked with cross functional teams (FP&A, Manufacturing, Legal, Product Development, Finance, Pricing) to identify process, implement system improvements, and support growth domestically, and internationally.* Proactively identified and helped implement enhancements to order management processes and tools to support a positive customer experience, streamline order processing, and support scalable growth of company.* Entered and troubleshoot sales orders in Oracle R12 in a complex configure to order environment including hardware, software and services* Adhered to company polices, including bookings policy, revenue recognition, and cross regional business policies.* Managed backlog of assigned open sales orders and ensuring efficient flow through of the order fulfillment cycle.* Responded to inquiries regarding status of orders and resolved customer order difficulties.* Responded to field and customer inquiries for expedites or scheduled date changes.* Helped drive compliance with all Sarbanes-Oxley reporting requirements including internal and external audit samples.

Mountain View, Ca

Supported Roxio Brand digital media software. See Sonic Solutions entry

San Jose, Ca

Supported Roxio Brand digital media software. See Sonic Solutions entry

Santa Clara, Ca

Lead role in the order management department, responsible for all customer order types, scheduling, fulfillment, and inventory management, purchasing hardware for kit manufacturing, direct sales revenue processes, and customer service for other business operational functions. Super user of ERP systems for a global software manufacturing company.Performed all business operations functions from order processing, scheduling, purchasing, inventory receiving, shipping and invoicing for all order types in a drop ship environment with contract manufacturing in three countries. Participated in project definition for ERP transition of Mass500 ERP to Oracle 11i; performing all UAT testing and signoff.Managed disposition of obsolete materials to improve overall product cost model.Focal point for system improvements and enhancements.Performed analysis for shipment method of delivery for cost reduction effort.E-Commerce go-to person for direct sales order processing.Identified items required for electronic vs. physical distribution and request skus.Documented process for software license fulfillment.Processed timely management reporting and upon request.Partnered with manufacturing release group for knowledge of production releases. Analyzed and allocated orders upon request.Processed software license fulfillment using Salesforce.com and Oracle 11i.

Milpitas, Ca

Supported global sales teams with $10M in revenues.Effectively solved various types of customer issues and challenges.Instrumental in assisting the SAP ERP system upgrade rollout and training.

Sunnyvale, Ca

Identified order management system issues, defined process improvements and documented for Sarbanes-Oxley compliance.Managed order releases. Performed global order management and processing. Coordinated directly with the Finance/Acct, to research VSOE compliance issues.

Milpitas, Ca

Organized sales forecast for robotics production of $15M per quarter. Improved and streamlined the organization of the customer database and archived files.Performed returns management and processing.