• Provide end user support for the Desktop Computing Environment including various OS environments and common off the shelf products including the Microsoft Office Suite, Web Browsers, email and LAN based services• Troubleshoot and diagnose desktop issues by investigating solutions via the Web, use of product manuals and other available resources to resolve support issues.• Manage user accounts through Active Directory by using Microsoft Management Console MMC to perform user password resets, activate user accounts, grant user access to internal groups • Resolve technical issues through Remote Control and Desktop Assistance • Set up remote users by configuring VPN access through Forticlient VPN console and Duo Mobile Authentication• Utilize the Salesforce Service Desk Incident Management tool and database to record call details and to track troubleshooting progress • Communicate with users by multiple methods including telephone, email, web, and walk-up face-to-face interaction

• Managed intake orders and account sertup within the Order Processing Group• Created New job postings for Kelly Services and submitted qualified candidates on branches behalf• Answered Branch and Customer phone calls regarding requisition details • Utilized communication skills by assisting customers with requsition questions and concerns• Assisted Kelly Account Owners and branches to provide the best service to Kelly customers