Daniel Matar Email & Phone Number

Calgary, Alberta, Canada

• Oversee the performance of a team of ~70 technical specialists during tasks related to hosting (Linux, VMware, Windows), Networking, Database, Storage, and Cloud.
• Assist in the creation of a technology strategic roadmap and in vision/strategic release.
• Lead all IT operations including financial planning/budget forecasting, as well as the development of processes that support business improvements.
• Improved infrastructure resilience to 99.95%+ and lowered overall OPEX costs by 30% through the introduction of strategies.
• Introduced future focused team building automation, analytics, and AI based services

• Ongoing installation and configuration activities of servers, Windows, and Linux/Unix Administration, SolarWinds, SCOM, etc.
• Drafted technical documentation, training materials, and network diagrams.
• Developed and installed networks/servers for both local and remote sites.
• When needed, delivered phone, email, and onsite support.

Calgary, Canada Area

• Contributed expertise toward the introduction of innovation and design.
• Delivered technology related CapEx and OpEx estimates for the corporate Business/Financial plan.
• Established, negotiated, and marketed design partner programs with company partners including ServiceNow.
• Saved the company $1.8M each year through the implementation of financial and technology forecasting models.
• Lowered Mean Time to Respond (MTTR) by 40% because of a single pane of glass monitoring model.

Calgary, Canada Area

• Led a high-performing team and encouraged a culture based upon open communication and creativity.
• Supervised the performance of team members, delegated tasks/schedules, directed daily operations and generated reports on associated metrics.
• Acted as key point of contact for any feedback/concerns and took steps to resolve any issues or conflicts.
• Identified education requirements and facilitated training/coaching as needed, as well as team building exercises
• Achieved a 60% improved time to market for service releases through the implementation of standards within the team.
• Successfully finalized a full-scale audit and recommended remediation of any monitoring gaps.

Calgary, Canada Area

• Introduced an enterprise-wide monitoring solution, the User and Entity Behavior Analytics (UEBA) platform, and the Splunk analytics service to deliver insight into IT data and enhance the security posture.
• Launched the CMDB and associated monitoring systems, achieving/sustaining an accuracy of 95%.

Calgary, Canada Area

• Directed the development of business objectives and requirements.
• Headed various brainstorming sessions to identify and resolve any potential process improvements.
• Designed and implemented innovative processes/procedures, as well as solutions based on current technologies.
• Monitored team activities and identified/prioritized associated goals and objectives.
• Established a Standard Operating Procedures (SOP) repository to ensure the use of accurate revision control processes
• Collaborated with the CISO to execute security strategies and enhanced security visibility services.

Calgary, Canada Area

• Implemented and optimized the infrastructure of monitoring systems such as OpenVMS, Nagios, SCOM, and HP NNMi.
• Designed and introduced an innovative/sophisticated fault detection and near-term fault prediction monitoring.
• Created api scripts to deliver deep dive monitoring and operational tool sets.
• Established and maintained key operational standards and ensured consistent documentation of any infrastructure changes.
• Designed Splunk dashboards for analyst view.

Calgary, Canada Area