Daniel Matar Email & Phone Number

Calgary, Alberta, Canada

• Oversee the performance of a team of ~70 technical specialists during tasks related to hosting (Linux, VMware, Windows), Networking, Database, Storage, and Cloud.• Assist in the creation of a technology strategic roadmap and in vision/strategic release.• Lead all IT operations including financial planning/budget forecasting, as well as the development of processes that support business improvements. • Improved infrastructure resilience to 99.95%+ and lowered overall OPEX costs by 30% through the introduction of strategies.• Introduced future focused team building automation, analytics, and AI based services

• Ongoing installation and configuration activities of servers, Windows, and Linux/Unix Administration, SolarWinds, SCOM, etc.• Drafted technical documentation, training materials, and network diagrams.• Developed and installed networks/servers for both local and remote sites.• When needed, delivered phone, email, and onsite support.

Calgary, Canada Area

• Contributed expertise toward the introduction of innovation and design.• Delivered technology related CapEx and OpEx estimates for the corporate Business/Financial plan. • Established, negotiated, and marketed design partner programs with company partners including ServiceNow.• Saved the company $1.8M each year through the implementation of financial and technology forecasting models. • Lowered Mean Time to Respond (MTTR) by 40% because of a single pane of glass monitoring model.

Calgary, Canada Area

• Led a high-performing team and encouraged a culture based upon open communication and creativity.• Supervised the performance of team members, delegated tasks/schedules, directed daily operations and generated reports on associated metrics. • Acted as key point of contact for any feedback/concerns and took steps to resolve any issues or conflicts.• Identified education requirements and facilitated training/coaching as needed, as well as team building exercises• Achieved a 60% improved time to market for service releases through the implementation of standards within the team.• Successfully finalized a full-scale audit and recommended remediation of any monitoring gaps.• Met monitoring accuracy levels of 98% by affixing ServiceNow workflows within the service catalog.

Calgary, Canada Area

• Introduced an enterprise-wide monitoring solution, the User and Entity Behavior Analytics (UEBA) platform, and the Splunk analytics service to deliver insight into IT data and enhance the security posture.• Launched the CMDB and associated monitoring systems, achieving/sustaining an accuracy of 95%.

Calgary, Canada Area

• Directed the development of business objectives and requirements.• Headed various brainstorming sessions to identify and resolve any potential process improvements. • Designed and implemented innovative processes/procedures, as well as solutions based on current technologies. • Monitored team activities and identified/prioritized associated goals and objectives.• Established a Standard Operating Procedures (SOP) repository to ensure the use of accurate revision control processes • Collaborated with the CISO to execute security strategies and enhanced security visibility services.

Calgary, Canada Area

• Implemented and optimized the infrastructure of monitoring systems such as OpenVMS, Nagios, SCOM, and HP NNMi.• Designed and introduced an innovative/sophisticated fault detection and near-term fault prediction monitoring.• Created api scripts to deliver deep dive monitoring and operational tool sets.• Established and maintained key operational standards and ensured consistent documentation of any infrastructure changes.• Designed Splunk dashboards for analyst view.

Calgary, Canada Area