Daniel Matecsa Email & Phone Number

London Area, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

United Kingdom

Braga Area, Portugal

Lisbon Area, Portugal

Lisbon Area, Portugal

Manage, motivate and develop a team of Technical Level 1, 2 and 3 employees, ensuring that the service levels constantly improve and contribute to growth in new business. - Build strong relationships with senior stakeholders and managing their expectations both on a technical and non-technical basis.- Build relationships with Business Partners to gather information to understand business priorities, provide guidance on the performance of services and opportunities available to improve… Show more Manage, motivate and develop a team of Technical Level 1, 2 and 3 employees, ensuring that the service levels constantly improve and contribute to growth in new business. - Build strong relationships with senior stakeholders and managing their expectations both on a technical and non-technical basis.- Build relationships with Business Partners to gather information to understand business priorities, provide guidance on the performance of services and opportunities available to improve the performance of the business unit / function.- Establish and manage risk for the team(s) technical skill levels and adequate resources to ensure that risks are mitigated and problems resolved, in relation to meeting service levels. - Resource allocation/scheduling to meet the demands of delivering a service managing changing priorities and issues. - Lead geographically dispersed teams and global IT service suppliers to drive exceptional customer service and high performance.- Deliver service improvement through standard methodologies and analysis. - Anticipate the impact of business issues on own operation and takes appropriate action. Using strengths of team to achieve effective and efficient delivery of service. - Ensure the delivery of services to meet SLAs as a minimum, always striving towards improvements with impeccable service as the ultimate goal. - Ensure adherence to agreed strategic tool-set, emphasizing the need for improved deployment and usage. Show less

Braga Area, Portugal

Work within a team as an established systems/product specialist to support end users. Follow established processes, releasing to the change control process verified, validated and documented enhancements to eliminate problems and proactively develop the service. Recognize opportunities to improve performance against Service Level. Act as a point of escalation for agents to resolve service delivery issues. Monitor performance through statistical reporting and analysis. Work within the team or… Show more Work within a team as an established systems/product specialist to support end users. Follow established processes, releasing to the change control process verified, validated and documented enhancements to eliminate problems and proactively develop the service. Recognize opportunities to improve performance against Service Level. Act as a point of escalation for agents to resolve service delivery issues. Monitor performance through statistical reporting and analysis. Work within the team or under guidance from the project manager with implementation of technical designs to meet service delivery requirements within own area of responsibility. Establish working relationships with customer's organization to deliver and enhance the service. Take ownership in obtaining the information, evidence and data required to diagnose and resolve more complex problems (both new and known), escalate or gain support where appropriate. Proactively analyzes, trends and reports on information in a timely manner to resolve problems, maintain and enhance service. Train and coach members of the team to provide knowledge, assistance and advice. Work in a problem solving team to resolve service issues. Understand the requirements of the customer's business, the scope of the contract and know how issues impact the delivery of service. Recognize and report opportunities to team manager and other relevant parties for additional business. Maintain awareness of technical and service developments, taking the initiative to extend own knowledge to learn about products, technologies and techniques to deliver enhanced service. Show less

London, United Kingdom

▪ Helping with training and development▪ Completing paperwork▪ Handling complaints (from both staff and customers)▪ Financial responsibilities▪ Ordering stock▪ Helping with promotional events▪ Personnel duties▪ Reporting to senior level management▪ Ensuring staffs are happy

Hungary

▪ Collect money from customers by phone▪ Contract management▪ Providing information verbally and in writing▪ Ensuring that all enquiries were fully resolved▪ Deputising in line-manager`s absence▪ Working in co-operation with other organisations to achieve set goals