Daniel Mathia Email & Phone Number

Kirkland, Wa, Us

Seattle, Washington, United States

Interacted with over 6k guest and have kept a CSAT score of 95%Created an effective entry/exit process to maximize parking vehicles with a low waiting period to speak to an attendant Greet guests upon entry to the arena parking garage and thanking them at departureDirect the flow of traffic entering, exiting, and within the Arena parking areasNotify guests of the current fee for parking at an arena garageCollect and process parking feesDirect guests who select to self-parkAssist with cleaning and maintaining garage entries, stalls, and groundsCollaborate with other departments to ensure a safe environment for guests and co-workersPlace and remove traffic cones and signage before and after Arena events.

Seattle Wa

Coordinate and Execute: Plan and manage diverse events, podcasts, and submissions, building the online music publication's reach.Content Creation: Develop captivating visuals and compelling copy for website and social media, amplifying engagement.Networking: Foster valuable industry connections, expanding the impact of the event series and music publication.Show Management: Organized 30+ shows and executed successful sold-out shows across major cities, driving event success.Amplify Impact: Conduct 70+ artist interviews, augmenting the publication's influence and reach.Expansion & Collaboration: Extend event series to new locations, collaborating with sponsors to enhance offerings.Podcast Production: Create a multi-episode podcast with minimal resources for the Belltown Bloom Seattle music festival.Featured Presence: Showcase podcast at Treefort Music Fest, driving brand recognition and engagement.Content Oversight: Manage all aspects of TWE Podcast, including content creation and editing.Engagement & Partnerships:** Curate playlists for Soulection and collaborate with notable music publicists.

Bellevue, Washington, United States

Promoted to Shipping Lead: Oversaw shipping operations, achieving a 95% accuracy rate for over 25k orders.Problem-Solving Expertise: Resolved order escalations and issues, ensuring accurate solutions.Guidance and Training: Trained colleagues on customer delivery procedures, producing informative guidesUtilized an RF scanner and scanned, fulfilled, and picked nearly 50 items an hour exceeding the department metricsReceive, unload freight, unpack, and deliver newly arrived merchandise to selling departments Fulfill customer orders on time following quality standards

Seattle, Washington, United States

Customer-Centric: Assisted with over 1,000 deliveries, consistently maintaining high CSAT and on-time deliveryThorough Documentation: Documented prototype vehicle driving processes, ensuring knowledge sharingEfficiency Implementation: Developed data models, optimizing data entry efficiency and accuracyProcess Enhancement: Created company-wide quality check document, reducing waste and improving efficiency

Greater Seattle Area

Engaged Stakeholders: Gathered insights and feedback through interaction with multiple stakeholders.Exceptional Support: Delivered top-tier in-person customer support, meticulously documenting over 6,000 interactions.Operational Management: Efficiently managed support operations, including payments, compliance, and incident reportsProcess Optimization: Streamlined shadowing processes, optimizing knowledge transfer across organizational unitsOrchastred several driver-partners events with Local Op's team to create a more unified name for UberAssist with events and promotions as needed (occasionally off-site, during off-hours or weekends)Developed a more streamlined process whereby different Orgs can shadow the Greenlight HubDeliver insight and recommendations to PNW Uber Operation teams from several perspectives including business needs, employee experience, and Uber’s customer feedbackShare knowledge on compliance requirements, multi-modal support, driver experience, and other areas of Uber-specific knowledgePresented my Greenlight Shadowing Project at a PNW All handsFeatured in several email campaigns regarding a local donation drive hosted by our local ops team

Kent Wa

Sorted packages based on size and destinationBuilding pallets, wrapping pallets, transporting pallets with pallet jack, and sorting packages and pallets.Promoted to Problem Solve and was trained to handle confidential materials, hazardous materials, and did basic data entry.

Bachelor'S Degree, Bussiness Management

Activities and Societies: Spoon Arizona NavsCreator and Founder of Spoon Arizona Orientation Welcome Leader for two years Creator.

Education record