Key roles and responsibilities for this position are to provide consulting and best practices for Okta as a Master and AD as a Master deployment. Several key responsibilities range from document preparation, application readiness, Okta configuration, go-live assistance, and monitoring. Along side these responsibilities, I also provide Tier-1/Tier-2 support for ProofPoint and Office 365.

At SADA Systems I am a Office 365 Tier 2 Technician. I provide support for the Office 365 suite (Exchange, Lync, Sharepoint), Dirsync, PowerShell, and several other aspects of Office 365. I also provide General Tier 1 & Tier 2 support for our Clients. I work with the entire support team at SADA Systems to ensure that we provide the best support possible for the products that we manage.

As a Incident Manager, part of my responsibility is to ensure that both external and internal incidents are identified, worked and resolved within SLA. Additionally, I provide support for Client escalations. Key Roles and Responsibilities: Subject Matter Expert for Office 365 within the Help Desk Department, provide training to Tier 1 technicians via knowledge transfers and knowledge articles. Act as point of contact for all major escalations, provide guidance during the troubleshooting phase… Show more As a Incident Manager, part of my responsibility is to ensure that both external and internal incidents are identified, worked and resolved within SLA. Additionally, I provide support for Client escalations. Key Roles and Responsibilities: Subject Matter Expert for Office 365 within the Help Desk Department, provide training to Tier 1 technicians via knowledge transfers and knowledge articles. Act as point of contact for all major escalations, provide guidance during the troubleshooting phase, monitor the workload per Tier 1 technician. Provide Tier 2 / Tier 3 support for Microsoft Office 365 support requests. Show less

At Iron Cove Solutions I am a Tier 1 and Tier 2 Support Technician. I provide support for Office 365, Microsoft Exchange Online Protection, Forefront Online Protection for Exchange, Microsoft Office Professional Plus, and Google Postini.Several of my Key Responsibilities include: Deploying Office 365, Manage and Supporting Office 365, Tier 1 & 2 Support for Office Professional Plus, Tier 1 Support for Google Postini.