Desktop Analyst
CurrentPrimary desktop analyst for 2 hospitalsResolved issues in CA Service Desk within Service-level agreement by remotely accessing computers, providing troubleshooting over phone, and assisting on-site. Provided 24/7 on-call support within the desktop analyst rotation.Deployed workstations per enterprise standards, and assisted in the migration from Windows XP to Windows 7.Created installation and troubleshooting documentation for applications in the environment.