SKILLS• Proficient in Microsoft Excel, Word, PowerPoint, OneNote, Teams, etc. Social Media proficient. • Problem-solving skills: creative, critical thinking, and analytical• Customer-service skills: Proficient in communication and de-escalation of situations, active listening, time management and prioritization. • Leadership: decision making, stress management and organization. WORK EXPERIENCECoreCivic, Crossroads Correctional Center 3/18/2018-9/27/2023Unit Manager• Directly supervise staff assigned to the unit in the performance of their duties and evaluate as imposed by facility and corporate policy.• Utilized surveillance technologies and performed security inspections. • Coordinated with law enforcement agencies.• Conducted frequent and random audits in my department and cross departments.• Participate in recruiting, hiring and orienting assigned staff.• Communicate responsibilities, authorities and accountability to all direct subordinates so that they are defined and understood.• Complete written evaluations on all staff under direct supervision; review and approve staff evaluations completed by subordinate managers or supervisors in accordance with corporate guidelines.• Train and onboard new hire staff, as well as continual on the job training and instruct annual training to staff. • Routinely review and audit subordinates’ payroll records and the use of overtime.Vyanet Security Solutions, East Cascade SecurityBend, OR 97702 7/2016-8/2017Alarm Monitor• Monitor alarms that alert the Security Operations Center.• Act on each alarm based on UL standards.• Create tickets for the customer for maintenance both routine and service.• Help client’s problem solve different issues with the alarm systems. Routinely utilizing communication and de-escalation techniques to ensure great customer service in intense situations. • Maintain DPSST Certification for Alarm Monitoring.• Coordinated with law enforcement agencies and reported cases of crime.• Supported 1,000+ clients monitor systems and provided various audit support.• Increased ticket closure rate by 20%.Wal-Mart Bend, OR 10/2008-06/2016¬¬Electronics Sales Associate/¬Customer Service Manager/¬¬Department Manager/ Department Manager• ¬Regular maintenance in the department: zoning, locking up items that are high theft, maintaining sales floor cleanliness, and customer service.• Taking care of all the new release modular on every Monday.• Ensuring pricing on the shelves that represent the items that are being sold.