In this new project, my first challenge is to relieve the growth department of the reins of customer support and help the customer love department.Let the rock and roll begin!We start by creating and documenting tutorials for the use of our platform, to improve the training system for clients.And designing satisfaction forms in Hubspot and establishing the current customer journey.Categorize the pains and interests of clients to be able to help them, and change processes and functionalities of the platform according to their needs.

The growth of the Customer Love department has brought new challenges and new strategies. First we divided clients into portfolios and recently we implemented the Back Office figure, specialized in service management, with less direct contact with clients. I have continued with the training of new team additions. I would like to highlight that I have worked closely with Product and Finance regarding the new customer platform.

With Polaroo's pivot to B2B, it's time to grow the customer base, with an already mature product and protocol.I have helped this goal with the migration to a professional CRM form Trello to Zoho and now to Hubspot, the management of large B2B accounts and the adaptation of the sales and post-sales process.

The next phase was about expanding collaborations and the department's knowledge base.Refining the definition of services and products, we were able to close agreements with new collaborators like Pepephone, Lucera, Ovo or Jazztel, and bigger clients making x2.

My first challenge was to professionalize the customer love department. We started by creating and documenting the sales and post-sale processes, designing customer forms with Typeform and establishing customer journey pipelines using Trello.- User Management.

When I arrived at Tviso, I found a 5-year project with an incredible team, it was my first experience with startups and I fell in love. During this time, I had the opportunity to manage a community of 6,000,000 users, edit content in three languages, create all the content for Social Networks. In addition to analyzing audiences, dealing with clients, and ending up as a Brand Ambassador.

- Content management focused on franchises.

- Start-up of the web of technical consultations.- Curation of instructions.- Backoffice management.

- Creation and design of technical catalog in off and on-line platforms.

- Management of crisis communication team.

- Crisis communication.