Responsible for providing technical assistance to several Hyundai and Genesis centers via the Service Managers, Foremen, and dealer Technicians through the use of Techline, e-mail, and telephone for escalated issues and to internal Hyundai and Genesis Departments.Escalating trends or unresolved issues after onsite inspections have been performed while ensuring that all technical assistance information provided to the center/dealer is documented.Provide immediate on-site assistance to dealers with issues that cannot be resolved and schedule regular visits to ensure that all centers are following best practices and fixing vehicles right the first time.Work with their centers from a consultative perspective to be sure each reaches an appropriate level of customer satisfaction when cars are repaired in the workshop.Perform vehicle inspections and provide feedback on:-New product issues and safety-related issues that have not been fully documented-Issues found in technical information (diagnostic test modules, ETMs, Repair Procedures, Technical Data, Training Info, etc.) via appropriate feedback systems-Product recommendations & suggestions to resolve technical issues via well-written/descriptive emails (photos and hand sketches when appropriate) to Technical Service-All problems that were not resolved resulting in a vehicle being repurchased-Status of each dealers Workshop Processes, Customer Satisfaction levels in Service Quality, Special Tool Usage / Availability and Repair Methods, and consultation with Centers in areas in need of improvement in service.Ability to perform diagnosis of complex technical issues utilizing Hyundai Automotive Group diagnostic equipmentExcellent written and verbal communication skillsProficient in MS Office SuiteAutomotive Service Excellence (ASE) Certifications A1-A8 and L1

Managed a team of 42 Technicians with 5-7 direct reports at any given time.Adhering to annual operating goals and objectives for the department and monitoring the department's performance.Sharing in the hiring and training of personnel for the service, parts, and body departments.Working with department managers to improve profitability and efficiency.Creating and maintaining a positive relationship with customers, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business.Manage the relationship with fleet customers as a key 3rd party service provider for fleets such as Amazon, Carvana, Tesla, Fair, BMW, and many others.Working directly with 3rd party manufacturer reps and warranty clerks to administer warranty claims, as well as understanding and applying warranty guidelines and recall process.Creating service and pricing policies for approval by the general manager.Ensuring that service repairs are performed efficiently and correctly by conducting spot checks on jobs.

Conduct high-level customer and employee interaction. Provide technical insight for accurate cost and labor forecasting for all service and body shop work orders.-Addressing all customers concerns and requests for their Tesla products- Resolving technical solutions for service technicians and our customers’ needs- Developing service estimates and body shop estimates for necessary work and troubleshooting- Accurately completing detailed documentation of work orders, inspections, and service logs- Scheduling customer appointments while maximizing our service technicians’ schedules- Manage and assign work orders and repair orders to the best qualified technicians- Manage workload and labor forecasting for 124 technicians- Played an active role in team building

Legal Document Preparation assistance, Customer Service and Web Site support

Providing a continuous level of support, accurate documentation, and cost management for service, repair,and warranty work orders for multiple makes and models of the entire Pre-Owned Auto Center.- Greeting and assisting all customers on the front line of the business- Serving as a contact between service technicians and customers- Developing service estimates for necessary work needed on customers’ vehicles- Accurately completing all customer work orders and inspections of vehicles- Responsible for the quality and accuracy of Service Advisors, technicians, and a Service Cashier

Moved from Foreman Technician to Service Mangerr. Provide insight and accurate cost estimates, timecompletion and regular updates to the customers for all service, repair, and warranty work.- Implemented fixed operation training; resulting in approximately 25% departmental gains andbrought dealer up to Chrysler standards- Serving as a contact between service technicians and customers- Create and Process service estimates for necessary work needed on customers’ vehiclesForeman Technician 08/2016 to 11/2016- Test drive vehicles, and test components and systems, using equipment such as infrared engineanalyzers, compression gauges, computerized diagnostic devices, and alignment machines- Examine vehicles to determine the extent of damage or malfunctions.- Detailed documentation of work orders as completed

- Inspect, diagnose, and repair customer vehicles- Specializing in engine performance/drivability, common rail diesel, auto electrical, bodymechanical, and heating/air conditioning systems. Set up equipment for employee use, performingor ensuring proper installation of cables, operating systems, or appropriate software- Install and perform minor repairs to hardware, software, or peripheral equipment, followingdesign or installation specifications- Read technical manuals, confer with users, or conduct computer diagnostics to investigate andresolve problems or provide technical assistance and support- Trained and Cross Trained new Technicians and Jr level Journeyman Technicians

- Legal Documentation Assistance, Processing and Recording

Maintain a good relationship with lenders, appraisers, home inspectors and escrow companiesPrepare necessary paperwork such as closing statements, deeds, contracts, purchase agreements and leases Compile lists of real estate properties with details regarding their location, square footage and featuresPromote sale of properties through open houses, engagement in multiple listing services and advertisementsEstablish a network of mortgage lenders, contractors and legal attorneys to whom you can refer clientsInspect condition of premises and organize for necessary maintenance or inform property owners of maintenance needsEvaluate clients' financial abilities and research properties within their buying power

- Test drive vehicles, and test components and systems, using equipment such as infrared engineanalyzers, compression gauges, computerized diagnostic devices, and alignment machines- Examine vehicles to determine the extent of damage or malfunctions- Repair, reline, replace, and adjust brakes