Working alongside building managers to cordially communicate with hosts, design and adapt event spaces, coordinate A/V needs, troubleshoot technical difficulties, and familiarize guests with on-site resources.Assessing customer needs and collaborating with staff to manage over 50 events per month: info sessions, meetings, rehearsals, performances, cultural nights, graduation ceremonies, and other campus events.

Interviewed over 100 prospective applicants to William & Mary, provided written evaluations to assist admission counselors, and led families on tours of the college campus.Improved campus tour experience by updating tour routes, policies, and training materials and producing instructional video for accessible tours.Effectively marketed the college and advised high schoolers on future plans through semiweekly information sessions.

Managed onboarding for new employees, trained all employees on new internal accounts and policies, and coordinated and simplified payment processes for patients.Served as liaison between patients and insurance companies by reporting documentation to insurance, clarifying policies and procedures to patients, and tackling ambiguous problems on a case-by-case basis.