Daniel Mccabe Email & Phone Number

Stockholm, -, Se

Leading a global help desk team of 9 members, providing 24/5 ticket and phone support. Enable a system of transparency and reporting so that client and internal stakeholders are aware of any issue patterns Advise AMs on best practices for ticket deflection and self-service when launching enterprise wide programs Oversee the entire hiring process; interviewing, onboarding, and trainingMonitor team and agent performance through clearly established metricsDesigned the ticket escalation workflow so that issues get to the right people faster Build out and ensure accuracy of the knowledge baseProvide ongoing coaching, mentoring, and feedback to my team ensuring they are engaged and happy

Stockholm, -, Se

Managed multiple, concurrent projects throughout the entire project lifecycle from sales, to development, to delivery. Program coordination included; participant enrollment, adding participants to LMS, scheduling sessions, coordinating with vendors/contractors, drafting and sending communications, tracking participant progress, and post-program follow-ups.Defined and documented the program delivery process and participant FAQs

Stockholm, -, Se

Recipient of 'Excellence in Ops/Support' accolade in Q3 '17 for developing process efficiencies to improve workflow and reduce time to completion/costs.Recipient of 2017 Assessment Practice 'MVP' for seamlessly working across multiple programs with multiple project leaders and consistently delivering the highest caliber of work.

New York, Us

Analyze language data and classify according to guidelines, with a high level of efficiency and accuracyProvide ongoing feedback and analysis for evolving internally built tools and guidelines

New York, New York, Us

Audit online advertisements for technical attributes and sensitive content. Identify and create brands for unregistered companies and categorize them accordingly.

New York, Ny, Us

Researched and analyzed data for the variable annuity and mutual fund industries using EDGAR,Simfund, Morningstar, and Lipper data.Trained new clients on how to best utilize the website and services.Ran regular database queries to report on market trends in the VA and mutual fund spaces.Developed and implemented marketing strategies to promote in-depth research reports.

Miramar, 2400 Sw 145 Avenue, Us

Assisted in system upgrade.Data entry for updated packaging specs.

New York, Ny, Us

-Data entry for local book orders.

Boston, Massachusetts, Us

- Researched relevant information pertaining to invested companies, then compiled that information for distribution to investment managers. - Gathered information from database programs such as BaseLine and Thomson One Analytics.

- Successfully negotiated giving levels in order to receive the highest possible donation.- Learned different methods of fundraising.- Raised $8,000 for the fiscal year.

- Acquired two new business accounts while maintaining about 30 others.- Assisted with developing actuarial tables for new market segments.- Named department Employee of the Month (November).