It Technical Support Supervisor
Current- Oversee and provide all levels of support of PC’s, peripheral equipment, and applications as well as administering the telephone system using Microsoft Teams. - Provide backup support for LAN administrator including system backups, first line of support for all infrastructure (wireless, server access, network shared drives, Azure Active Directory, OneDrive, Data Backup). - Plan, organize, coordinate, assign and evaluate the activities of the technical support staff to ensure the needs of the business are resolved in accordance with established departmental requirements. - Set goals, performs evaluations, provides professional growth and training opportunities to staff to establish a strong technical team that can effectively accomplish departmental goals and objectives.- Assist in project management.- Assist in development and implementation of IT related processes, procedures and policies.- Create documentation to ensure processes are performed identically across the IT Team.- Vendor Management.y- Assist in development of IT department budget.- Maintain yearly software renewals including budgeting to ensure licensing/subscriptions do not lapse.- Evaluate and suggest new software to improve customer service across the enterprise.- Work with all levels of people across the enterprise from front-line warehouse workers to Executive Team members.- Maintain physical access control systems (card readers, access badges/fobs) including direct contact with vendors responsible for implementation of systems.- Develop and maintain IT asset lifecycle.- Assist in maintaining security posture across IT systems.
