Daniel Mcclain Email & Phone Number

Custom Embroidery and Screen Printing, for local small businesses.

Owner of a MSP providing services to small to medium sized companies in the Fort Worth Area. Providing IT services including: patch management, hardware monitoring, antivirus software, custom applications, new user setups, hardware procurement and software licenses.

Developed all current IT procedures and policies. Developed new server model utilizing virtualized hardware. Developed support structure for main ERP software, including reports. Lead effort to reduce IT costs in the company by working with vendors and service providers. Led technical aspect of all integration projects with service / software providers.- Develop and Deploy Active Directory model on Windows Server technology hosted on VMware cluster.- Develop Ticket tracking system for use by IT staff and vendors.- Develop report server utilizing SSRS and SQL Server technology.- Develop Microsoft PowerBI reporting system using SQL server replication to reduce server load.- Customization and Automating of McLeod ERP software.- Deploy Asset tracking solution corporate wide.- Develop multisite VoIP phone system with interoffice dialing and call routing.- Improved system reliability of core ERP software from 90% uptime to 99.999%- Develop multiple custom applications for business applications.- Deploy disaster recovery plan including multiple diverse location backups, replicated cloud servers and cold site storage.

Key Contributor of IT team responsible for the integration and deployment of corporate ERP software. Developed standard operating procedures for IT department. Updated all core servers and critical systems including: Domain controllers, Email and web servers, end user desktops and specialized manufacturing controllers. Managed all IT suppliers and vendors.

Providing technical guidance for ERP deployment as well as overall IT system design and update.

Oakland, California, Us

- Managed technical staff for 2 call centers located in Texas and California- Responsible for 2000+ desktops and 50+ servers- Development of Citrix Xen Virtual Desktop environment for call centers- Managed vendor support of large PBX equipment- Onsite 3rd level support for Cisco networking equipment- Maintained yearly budget with forecasting year to year- Participated as key contributor in national project to develop knowledge management system based on KCS methodology- Developed and deployed national training guidelines for entire support staff of over 3000 technicians- Managed support staff to national SLA agreements, exceeding customer expectations- 3rd level technical oversight for technicians- Managed facility build out with relocation of staff and equipment for 300+ users- Integration of Virtual Desktop System on VMware Server / Citrix Server

2nd and 3rd level support for desktop, server, network and telephony equipment* Deployment of Microsoft Exchange Server* Deployment of Voice over IP equipment / including video* Deployment of Microsoft Source Save Document Storage* Maintained local servers and printers

* Management of technical support staff in multiple states* Develop and mentor team leadership* Provide technical guidance and support to technical staff* Work with management on technical needs forecasting* Managed information systems budget* Development and deployment of national helpdesk model* Deployment of updated WAN equipment based on Cisco equipment in Star configuration* Redesign of server environment

Bachelor'S Degree, Information Technology

Information Technology

Associates Degree, Automated

Certificate Degree, Robotics