• Orchestrated a large-scale CRM system migration, seamlessly integrating multiple campuses and software vendors to uphold project deadlines and deliverables.• Championed system integration testing initiatives, significantly reducing project timelines while boosting system efficiency and reliability.• Engaged stakeholders with dynamic monthly updates at division-wide meetings, enhancing organizational awareness and driving participation in key IT initiatives.• Managed a fully remote IT and data management team, ensuring peak performance and precise alignment with project goals.

• Directed IT operations and served as the principal system administrator, focusing on optimizing system performance and end-user experience.• Designed and executed user interface configurations and led comprehensive Salesforce CRM training to enhance staff competence in database management.• Spearheaded the integration of user feedback into system improvements, streamlining the user experience and ensuring timely support resolutions.

• Developed software solutions to enhance academic and administrative operations, including an in-house ticketing system to improve end-user support.• Led the synchronization of CRM data with mobile applications, improving data consistency and accessibility, critical for stakeholder engagement and operational success.

• Managed and optimized Hobson's Connect CRM for student prospecting, significantly enhancing data integrity and operational efficiency.• Developed a bespoke electronic scholarship application process, markedly reducing processing times and enhancing the student application experience.