Daniel Mcclendon Email & Phone Number

Atlanta, Ga, Us

- Worked closely with the Digital & Sales teams to help meet clients expectations- Paid Search Media subject matter expert, served as the POC for all questions- Managed a book of business that included 50 accounts and a combined monthly budget of $300k/month- Optimized paid search campaigns on a daily basis to ensure optimal performance through A/B testing, bid management, ad copy updates, keyword research, strategic analysis- Create & manage pay per click marketing campaigns on Google and Bing- Performed strategic analysis, provided recommendations, and created strategy reports

New York, Ny, Us

A Chat Agent serves as the first impression of customer experiences. I'm responsible for identifying customer’s needs, resolving questions or concerns, and providing firsthand product information via live chat. I ensure customers are engaged and are confident in their solutions. I'm ultimately responsible for positive customer interactions, thereby leaving them with lasting impressions and a positive experience.

New York, Ny, Us

Perform daily account management of pay per click accounts on Google AdWords, Yahoo, Bing and other search platforms for a variety of clients. Experienced with website analysis using a variety of analytics tools including Google Analytics as well as internal reporting tools- Helped increase overall team performance for multiple processes (Reactive, A&B/A&B lite, Growth, Energize, Email, and Chat)- Demonstrated flexibility changing positions frequently to increase overall performance in order for Genpact to meet goals for client.- Exceeds Expectations performance ranking 7 out of first 12 months- Promoted from Process Associate (Band 5A) to Process Developer(Band 5B) due to consistency as a top performer- Top performing agent: won performance driven contest regularly- Selected Team captain to lead performance and be POC for agentswho have questions or concerns- Excelled in a high volume workload in a fast-paced environment

Responsible for developing, implementing and executing strategicmarketing plans. In addition to, managing and coordinatingmarketing/creative staff, leading market research efforts to uncover theviability of current and existing products/services.-Supported SEO initiatives to improve content, keywords, and branding. -Used analytical skills to forecast and identify trends and challenges-Penetrated new markets and retail channels through strategic planning, competitive analysis, product concepts, packaging, pricing, advertising, collateral, promotions, trade shows, and communications.-Implemented and evolved high-impact strategies to target new business opportunities and new markets.-Produced an online presence, pay-per-click ads, and promotional content.-Generated interest for new and upcoming product and service releases by managing social media accounts.-Tracked and analyzed social media and online marketing initiatives.-Developed ROI-driven online and social media strategies.-Analyzed key performance indicators monthly, applying data analytics to drive future strategic planning.-Increased sales by improving the marketing campaign.-Wrote social media content to increase engagement with customers.

Detroit, Michigan, Us

Bachelor Of Science - Bs, Business Administration And Management, General

Associate Of Arts (A.A.), General Studies