Daniel Mccormack Email & Phone Number

Glastonbury, Connecticut, United States

• Job duties include being an administrator, tester, and validator for the data contained within the proprietary system.
• Maintain constant contact with the customer via group email for any data corrections or deliverable requests.
• Adept at responding to the changing needs presented by the customer and provide timely resolution.
• Document all requests handled and significant data changes in Jira Service Desk ticketing system.
• Write work step instructions for solving… Show more
• Write work step instructions for solving customer related issues and operation of the data system.

Glastonbury, Connecticut, United States

• Monitored Production Support Group Mailbox by creating and updating tickets in Jira Service Desk ticketing system and processing on a first-in first-out basis with respect to task priority.
• Answered incoming customer calls and responsible for documenting then analyzing the symptoms to find the root cause for the problem then provide a solution.
• Tested software and completed medium-level final qualify reviews for customers in Microsoft Excel.
• Modify SQL queries in Oracle SQL… Show more
• Modify SQL queries in Oracle SQL Developer for back-end testing.
• Project lead for a team that was completing a customer website update that used HTML and CSS. Show less

Glastonbury, Connecticut, United States

• Involved in all aspects of customer service by being flexible to assume various job responsibilities.
• Leadership responsibilities include front-end supervision and training new staff.
• Support customer inquiries by working service desk to respond to questions, concerns, and requests.
• Additional customer service desk responsibilities include lottery ticket distribution, return items, and Western Union transactions.

Milton, Massachusetts, United States

• Supported end-users with application, computer, printer, and basic network related issues following established policies, process, and procedure.
• Answer incoming calls and provide assistance by phone in a friendly and professional manner.
• Provided technical assistance and support related to end users, computer systems, hardware, or software.
• Work environment had professional daily communication through Microsoft Teams to determine working hours, establishing assignments and… Show more
• Work environment had professional daily communication through Microsoft Teams to determine working hours, establishing assignments and group projects, escalating incidents, and sharing the recording of databases with.
• Created tickets using Cherwell when faculty, students, or staff were having technical issues that need to be resolved.

Milton, Massachusetts, United States

• Led a website development team for the implementation of: Curry Secure.
• Used HTML and CSS to program Curry Secure
• Managed and trained 4 interns on the policies and procedures of the department.
• Accurately registered computer information onto database and inventory list.
• Researched and wrote a research paper on Malware virus after campus had a Malware attach Spring of 2020

Bachelor Of Science - Bs, Information Technology

Education record