Daniel Mccrossan Email & Phone Number

New York, New York, United States

Responsible for answering queries from employees of companies that use Justworks as their PEO, and providing advice and resolutions to issues across a diverse range of matters from platform issues, to understanding health benefits, paystub questions, ancillary benefits and more. Role involved using Google Workspace, Talkdesk, Jira and AI tools such as Talkdesk Copilot

Gothenburg, Vastra Gotaland County, Sweden

Customer service. Creating and amending bookings for key client. Troubleshooting and providing information as required. Liaising with customer and other internal departments to improve processes.

Gothenburg, Vastra Gotaland County, Sweden

As part of my studies at Yrgo, I began an internship at Hapag-Lloyd. This developed into a summer job, as well as working part time during my return to Yrgo after the summer break, a second internship, before becoming a full-time employee.In my role at Hapag-Lloyd I work as part of the Customer Service Booking team. My main responsibilities are to handle new booking requests, received via EDI or email, and to be the point of contact for customers should they need any assistance with their booking, or for colleagues internally should there be any issues, such as required changes, missing details, etc. I am also responsible for handling general enquiries customers may have via email or telephone.During my time at Hapag-Lloyd I have developed knowledge of the shipping industry and have received praise from colleagues and customers for my service-mindedness and communication. For certain customers and booking types, I have unofficially become the go-to person for handling these bookings, as I have developed an understanding of the potential complications and issues with such bookings, such as special requests for that particular customer, special routings that must be used, or special paperwork required.

Gothenburg, Vastra Gotaland County, Sweden

I worked as “extra staff” at Tingstad Företagsbutik in Gothenburg. I initially started as extra help during the store’s renovation. As a result of my work I was offered a summer job working in the warehouse and also picking online orders and then sending them onwards, a job that requires speed and accuracy due to tight deadlines. I continued to work within the store after the summer, primarily in the warehouse, but also helping where needed on the shop floor. After starting work at IES Krokslätt I worked at Tingstad primarily during school holidays.

Gothenburg, Vastra Gotaland County, Sweden

In November 2015 I began working as a student assistant at IES Krokslätt. My primary responsibilities are to assist teaching staff with their lessons by helping to keep the class under control, assisting students with their work, and where possible and necessary taking individual students or small groups out of the class for support.I am also responsible for a small English language support class twice a week where I prepare work materials and classroom games for a small group of students who require extra support in learning English.

Grimsby, England, United Kingdom

During my time at Tesco I worked on the non-food and grocery departments, primarily as part of the daytime operation, but also including a brief spell on the night shift. Most of my time on these departments was replenishing stock, and assisting customers. I would also support other departments including checkouts, security, trolleys, and the warehouse team. It was important for me to be able to work effectively at busy times such as weekends, bank holidays and Christmas, but also to remain motivated and tackle many of the small, housekeeping tasks such as tidying, label checks and sorting waste during quieter periods.I was recognised by my colleagues and managers alike as someone who did his best for the team, both my departmental team, and the store as a whole. Furthermore, my willingness to work with all departments has allowed me to understand how each department is interlinked and how different departments could support each other for the good of the store as a whole. I was also recognised as being an asset to the store in terms of customer service, and have received internal awards for this. This was thanks to the help I gave customers, including at the checkouts, guiding customers around the store, fetching stock from the warehouse, and using my friendly personality to help make their shopping trip as pleasant as possible.I also worked on the electrical desk which required me to assist customers face-to face or over the phone and provide help and product knowledge. On occasion I would also be required to communicate with other stores, or with manufacturer helplines.In performance reviews it was stated by my manager that I was a key member of the team with excellent time keeping and attendance. I was named the store’s service superstar for February 2013, and was nominated by my store for both the Colleague of the Year and Service of the Year awards in the 2013 Tesco Values Awards.

Yrkeshögskoleexamen / Vocational Degree, Logistik Och Transportledning

Vocational college education which up until the end of January 2017 included the following units; Transport rules and goods handling.

Bachelor Of Arts - Ba, Psychological Studies, 2:1

• I had to be capable of working both as an individual on solo assignments, or as part of a team for group assignments. • Deadlines had.