Daniel M. Email & Phone Number

Dublin, Ie

Dublin 4, County Dublin, Ireland

Dublin, County Dublin, Ireland

Working in the IT department of Grassland Agro and as an Information Technology Assistant, I have the privilege of playing a vital role in supporting and enhancing the company's technological infrastructure, ensuring smooth operations, and driving digital transformation.One of the significant projects I have been involved in during my time at Grassland Agro was the development of an innovative in-house application. Eliminating traditional paper-based workflows, the company embarked on an ambitious journey to digitize its operations. In addition to the development of the in-house application, I played a crucial role in providing comprehensive support for laptops and ensuring the smooth functioning of the company's digital ecosystem. This encompassed tasks such as hardware maintenance, software installations, and troubleshooting. By promptly addressing technical issues and ensuring the reliability of IT infrastructure, I contributed to creating a seamless work environment for employees.Another key role was managing the setup and administration of Office 365. This involved configuring user accounts and providing support for various productivity tools such as Microsoft Word, Excel, and Outlook. By optimizing the utilization of Office 365, I facilitated efficient collaboration and communication across the organization. Moreover, I ensured data security and implemented best practices to safeguard sensitive information, mitigating the risk of data breaches and unauthorized access.Beyond technical support, I actively participated in delivering IT training sessions to staff members. Recognizing the importance of equipping employees with the necessary digital skills, I conducted comprehensive training programs covering various topics such as Active Directory tasks and multi-function device management. I try to leverage technology effectively, enhancing their productivity and enabling them to adapt to new digital workflows seamlessly.

Dublin, County Dublin, Ireland

As an IT Technician at Compu b, I provided expert technical support for Apple products, diagnosing and resolving issues with precision. Clear and transparent communication was a priority as I kept customers updated on their reported problems, building trust and satisfaction. Collaborating with the Compu b team, we leveraged collective knowledge to find innovative solutions, ensuring efficient support delivery.My role involved addressing a wide range of technical challenges, from hardware malfunctions to software conflicts and connectivity issues. With my deep understanding of Apple devices and systems, I delivered accurate and reliable support, restoring optimal functionality for customers.Effective communication was key to managing customer expectations and fostering positive interactions. I provided regular updates on progress, actively listened to customer concerns, and explained technical details in an accessible manner. This approach built confidence in the support services provided and enhanced overall customer satisfaction.Working collaboratively with the Compu b team was crucial in delivering comprehensive support. By sharing knowledge and expertise, we tackled complex challenges efficiently, staying updated with the latest advancements. This collaborative environment promoted continuous learning and improvement, enabling us to provide cutting-edge solutions to customers.In summary, as an IT Technician at Compu b, I delivered expert technical support for Apple products. Through clear communication and collaboration, I ensured customer satisfaction while addressing a wide range of technical challenges. By leveraging my knowledge and working as part of a dedicated team, I contributed to efficient support delivery and the overall success of the organization.

Dublin, Ireland

As an IT Technical Support Advisor at Concentrix, I provided exceptional customer service and technical assistance across multiple communication channels. With a strong focus on customer satisfaction, I promptly responded to inquiries and resolved issues with efficiency.In my role, I processed customer transactions through the computerized betting system, ensuring accurate and seamless operations. By adhering to company procedures and demonstrating a deep understanding of the system, I facilitated smooth customer experiences and built trust.Collaboration was essential as I worked closely with internal teams to address complex technical challenges. Leveraging my expertise and troubleshooting skills, I provided support and timely updates to users, ensuring their needs were met effectively.Effective time management and multitasking were key to my success in handling a high volume of inquiries. I prioritized tasks based on urgency and importance, ensuring that customers' needs were addressed in a timely manner. By maintaining a customer-centric approach and focusing on problem-solving, I consistently delivered high-quality solutions.In summary, as an IT Technical Support Advisor at Concentrix, I provided exceptional customer service, processed transactions, and collaborated with internal teams. With efficient time management and a customer-focused mindset, I successfully addressed inquiries and resolved issues, contributing to overall customer satisfaction and the success of the organization.

O'Connell Bridge

As a Shift Manager at McDonald's, I held a position of responsibility and leadership within the fast-paced food service industry. Managing a team and ensuring the smooth operations of the store, I played a vital role in various aspects of the restaurant's operations.In addition to overseeing food safety, inventory management, and maintaining cleanliness, I took charge of managing the ordering, table service, and self-order kiosk systems. I ensured that the screens and monitors were properly functioning, and I handled any technical issues or maintenance requirements. By effectively managing these systems, I contributed to providing a seamless ordering experience for customers.Communication management was another important aspect of my role. I facilitated effective communication between the upper management and other employees, ensuring that information and directives were conveyed clearly and accurately. By serving as a liaison, I promoted a cohesive and well-informed work environment, enhancing teamwork and productivity.As an OTP (Organisation Technical Person) manager, I emphasized the importance of punctuality and timeliness among the staff. I implemented strategies to optimize efficiency and minimize delays, ensuring that customer orders were prepared and served promptly.In summary, as a Shift Manager at McDonald's, I held responsibilities that extended beyond food safety and customer service. From managing the ordering systems and technical equipment to facilitating effective communication and emphasizing punctuality, I played a crucial role in creating a smooth and efficient operation. My leadership skills and attention to detail contributed to the overall success of the store and the satisfaction of both customers and employees.

O'Connell Bridge

O'Connell Bridge

Depending on the day, I could be in charge of the money for the day, training new and old staff and sometimes be left to run shift when managers are too busy

Balbriggan, Leinster, Ireland

As Head of the Fresh Fruit and Vegetables Department at Dunnes Stores, I successfully managed the procurement, merchandising, and team operations. By leveraging my expertise and implementing strategic initiatives, I contributed to the department's success and customer satisfaction.Procurement was a key aspect of my role. I established strong supplier relationships, conducted market research, and negotiated contracts to secure high-quality produce at competitive prices. This ensured a consistent supply of fresh and in-demand products for our customers.In addition, I focused on optimizing product displays and merchandising. Collaborating with the visual merchandising team, I created attractive displays that highlighted the freshness and variety of our offerings. This enhanced the shopping experience and drove sales.Effective team management was essential. I recruited, trained, and provided ongoing guidance to empower employees and foster a customer-centric work environment. By promoting teamwork and providing support, I cultivated a motivated team that consistently delivered excellent service.Monitoring sales performance and implementing pricing strategies were key to driving growth. I analyzed data, tracked inventory levels, and implemented inventory management systems to minimize waste and ensure product freshness.In summary, as Head of the Fresh Fruit and Vegetables Department, my responsibilities included procurement, merchandising, team management, and sales strategies. By ensuring a consistent supply of high-quality produce, creating appealing product displays, managing a motivated team, and implementing effective pricing strategies, I contributed to the department's success and customer satisfaction.

O'Connell Street, Dublin

I work everywhere in McDonald's, I work on the lobby, till, serving customers.

Cash Handling, Organisation, Dealing with customers

Bachelor Of Science - Bs, Computer Science, Honours

I pursued a comprehensive Bachelor of Science degree in Computer Science. This program provided me with a solid foundation in computer.

Certificate, System, Networking, And Lan/Wan Management/Manager, 83.57

This course provides a comprehensive understanding of fundamental IT concepts, including hardware, software, networking, security.

Qqi Level 6, Computer Science, Distinction

Programming Fundamentals: Developed a strong foundation in programming concepts, learning languages such as Java, Python, and C#.

Qqi Level 5, Computer Science, Distinction

Introduction to Programming: Acquired basic programming skills and learned the fundamentals of coding logic using languages such as Java.

Leaving Cert.

Leaving Cert