Daniel Mcghie Email & Phone Number

Edinburgh, Scotland, United Kingdom

Edinburgh, Scotland, United Kingdom

My main roles included taking incoming calls, primary for passenger assistance. This included logisticalknowledge and keeping up to date with constant changes within the rail industry to ensure customer needswhere met and also working with customers who had disabilities or special needs, to ensure station help wasset up for their journey and if they had any issues, we would be first point of contact, so we could contactstation staff and arrange any alternative measures.

Edinburgh, Scotland, United Kingdom

I was employed by Amazon as seasonal temporary staffing for their logistical support department My mainduties where to take support calls and utilise the specialised in-house software in order to assist amazondrivers on their delivery routes. During this time I gained a vast knowledge of logistical experience andsupport work. I also further gained more experience within a fast paced call centre enviroment and had toconstantly learn new processes and policy in order to fully assist drivers and maintaing a high level ofexecellence.

Edinburgh, Scotland, United Kingdom

I was employed as a technical support representative working within a busy and fast paced call centreenvironment. My main duties and roles where to provide support to customer of PlayStation, whether that befor product related technical support or account related support. During this time I gained some valuableexperience in a fast paced call centre environment, how to handle different customers and to provideoutstanding customer service, no matter the situation and gained valuable experience in customer andbusiness relations.

Edinburgh, Scotland, United Kingdom

I was employed by SystemWise as a first line IT technical supporttechnician. During my time at SystemWise I gained valuable experience intechnical support and customer care within a fast paced businessenvironment. My experience gained from the position was ;Fault diagnosisBuilding/repairing Computer and Laptop systemsWorking in Active DirectorySetting up and configuring user account and group policiesSetting up and configuring user mailboxes, working in exchange,outlook migration's and archiving mailboxesMicrosoft Office deploymentHardware and system consultationVirus clean-up and system recoveryOther day to day task included taking calls from clients and assisting themwith their technical needs, utilising remote access tools in order to workremotely on clients computer systems and also assisting out of officeemployees.

Chesterfield, England, United Kingdom

I was employed as a rope access technician within the geotechnicalengineering sector.My main role was cliff stabilisation and meshing.Gained good experience in rope work, abseiling and climbing and all aspectsof working at high heights, also combined with the heavy manual labourrole that was involved.

Edinburgh, Scotland, United Kingdom

I was employed as member of the checkout assistant team. My dutiesinclude assisting customers with their enquires, serving customers withtheir shopping, gaining product knowledge and understanding in order toassist customers to the highest quality of standard that has been set.Other roles include helping out with warehouse duties, store merchandisingand stock rotation, helping on the customer service desk and takingcustomer enquires in person or by phone and basic housekeeping