Daniel Mcgugan Email & Phone Number

Gaining new customers, retaining current ones and giving everyone the best service possible is my key to success.Having over 10 years experience in customer focused roles I learnt that no customer is the same as each other, each individual customers needs, expectations and wants differs from the next, that no matter how much experience and knowledge I have working with customers from all walks of life I can still always continue to improve to keep giving the best service possible in every way. With this knowledge I have gained I have been able to build great relationships with customers and by doing so not only has it retained the people driving the business forward but, created new customers via word of mouth. By doing this on a constant basis I have helped to massively increase the customer satisfaction, retention rate, new customers and helped increase the business. In multiple cases of doing this I have helped one of the lowest performing stores become one of if not the highest performing ones.My skills.Active listening.Amazing customer service.Communication.Complaints handling. Driving the business forward.Gaining new customers and retaining current ones.Leadership.Problem solving.Relationship Management,Willingness to do as much training as possible including in my personal time to be able to progress.Achievements.Multiple Staff Member of the Week awards.Multiple Staff Member of the Month awards.Multiple Manager of the Year awards.KPI Manager of the Year.After working as an IT Manager several years ago and maintaining the technology bug ever since, I have realised that the IT sector is definitely the line of work I would love to be spending my working career dedicated too and will be working to make sure this is possible. Although lacking in experience after being out of the IT sector I feel I more than make up for it in willingness, willingness to learn and dedication. I have created an at home office for myself that could be used for work but as of now is being used for me to complete online training, courses and gain as much knowledge as I can in order to give me the best chance possible of moving into the IT sector.

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  Chesterfield High