Provides administrative and staff related support to assist with the coordination and facilitation of services to clients and families within the Children, Youth and Family Services Division of the El Paso County Department of Human Services (DHS).Provides support to caseworkers, supervisors and managers; provides administrative and client related services primarily in support of the Practice Unit.Connects clients with community resources, coordinates appointments and meetings with community professionals and assists clients in developing and implementing support systems.Establishes collateral contacts with informants for additional information; makes referrals to law enforcement and to social services departments in other counties and states; conducts necessary research.Coordinates, oversees and documents supervised visits with children and family members ensuring appropriate interaction as assigned.Arranges and provides transportation for clients to appointments, therapy, school, court hearings, etc. and assist with the purchase of necessary items as needed.Attends and testifies in DHS case court hearings based on intervention with clients as needed.Participates in meetings and staffings as requested; attends training and workshops.Assists with hotline case services aide functions as needed.Performs other duties as required.

Interviews applicants/clients and assists them in understanding and completing all required eligibility paperwork.Verifies program and services eligibility factors by retrieving or confirming information from a variety of sources.Performs eligibility computations based upon client-provided and collateral information; determines applicability of work registration requirements.Conducts client customer service reviews.Reviews cases for accuracy and completeness.Investigates and computes possible issuance errors; creates reports concerning circumstances, establishes claims and restores lost benefits.Responds to client requests for appeals or administrative hearings, composes rebuttal letters and attends hearings.Provides clients with information and referrals to community support services, child care assistance and other available resources to help facilitate a comprehensive solution to the client's circumstances.Answers the Customer Service Line (CSL) and/or consumer inquiries to assist with changes and questions about our services as needed.Participates in internal committees, training, workshops and seminars.Assists with unassigned caseloads as needed.Performs other duties as required.

Answers phones, greets customers and visitors and provides excellent customer service.Responds to phone, e-mail and in-person requests for information from internal and external customers and outside agencies.Maintains complex electronic filing systems, logs, files and databases with responsibility for the integrity of data collected and entered.Prepares statistical reports from various venues and systems.Updates and maintains resource material for internal and external customers and outside agencies. May serve as administrative or technical support for the Career Center.Composes and types general correspondence, letters, memos, procedures and statistical reports for own and others' signatures; material may be technical, complex and confidential in nature.Performs specialized functions for internal departments and groups which may be of a complex, technical or sensitive nature. May serve as intake or eligibility contact for departments.Performs search and job matching services for business customers and job seekers. Provides customer service and technical support in computer lab environment; assists customers with computer-based training needs, as well as basic academic skills and assessment programs. May proctor testing as directed.Performs other duties as required.

Supervise court ordered family visits at County Children and Family Services facility. Assist Social Workers and provide assistance in the delivery of social services to individuals and families. Provide information on County social services, departmental procedures, and community resources. Use County vehicle to transport children to foster placements and other destinations. Make home visits to provide additional assistance or to identify barriers to accepting help. Use Social Services Case Management software(CWSCMS) to enter case notes and notations regarding family supervised visits. Compile and prepare reports and maintain records.

El Paso County Child Abuse and Neglect Hot Line Case Service AideResponsible for taking reports from callers calling to report child neglect or abuse. Use of State required enhanced screening methods to collect appropriate and accurate information from callers reporting child abuse or neglect. Use of enhanced research methods to research the referrals to document DHS Trails history, criminal backgrounds for all adults in the house hold, ensure all relevant adults and children are pulled into the referral, document all prior child protective services history for the family, format the referral appropriately and submit to the Red Team for review and dispensation. Other duties include providing support to caseworkers, supervisors and managers; provides administrative and client related services primarily in support of the Practice Unit. Connecting clients with community resources, coordinates appointments and meetings with community professionals and assists clients in developing and implementing support systems. Making referrals to law enforcement and to social services departments in other counties and states; conducts necessary research. Coordinating, and documenting supervised visits with children and family members ensuring appropriate interaction as assigned. Arranging and providing transportation for youth and adult clients to appointments, therapy, school, court hearings, etc. and assist with the purchase of necessary items as needed. Attending and testifies in DHS case court hearings based on intervention with youth and adult clients as needed. Participating in meetings and attends training and workshops.

Supervise court ordered family visits at County Children and Family Services facility. Assist Social Workers and provide assistance in the delivery of social services to individuals and families. Provide information on County social services, departmental procedures, and community resources. Use County vehicle to transport children to foster placements and other destinations. Make home visits to provide additional assistance or to identify barriers to accepting help. Use Social Services Case Management software(CWSCMS) to enter case notes and notations regarding family supervised visits. Compile and prepare reports and maintain records.

Advocated on behalf of veterans for employment, placement and training opportunities.Provided intensive service to meet the needs of disabled and other eligible veterans with maximum emphasis in meeting the employment needs of those who are economically or educationally disadvantaged, including homeless veterans and veterans with barriers to employment.Provided case-managed services to eligible veterans seeking employment or training.Developed and submitted mandated reports of veteran’s program activities.Advocated for veterans in the One-Stop Career Center by contacting employers, unions, chambers of commerce, apprenticeship programs and training providers to promote the Veterans’ Program and developed employment and training opportunities for veterans.Networked and worked closely with local trade unions, apprenticeship programs, educational facilities, local workforce partners and the business community to promote employment and training opportunities for veterans.Conducted staff training to ensure staff developed the knowledge, skills and abilities to effectively serve veterans and comply with program requirements.Conducted veteran’s job search workshops with emphasis on job search and career development areas such as: goal setting, skills analysis, identifying transferable skills, résumé preparation and interviewing skills.Managed, recruited, interviewed and hired VA work-study students for work assignments supporting the veterans employment services program at the One-Stop Career Center.

Advocate on behalf of veterans for employment, placement and training opportunities. Provide intensive service to meet the needs of disabled and other eligible veterans with maximum emphasis in meeting the employment needs of those who are economically or educationally disadvantaged, including homeless veterans and veterans with barriers to employment.Provide case-managed services to eligible veterans seeking employment or training.Develope and submitted mandated reports of veteran’s program activities. Advocate for veterans and qualified family members in the One-Stop Career Center by contacting employers, trade unions, apprenticeship programs and training providers to develop employment and training opportunities Additional Relevant ExperienceConduct staff training to ensure staff developed the knowledge, skills and abilities to effectively serve veterans and comply with program requirements.Ensure the veterans program complied with Title 38 and P.L. 107-288 and all Veterans Grant and U.S. Department of Labor requirements and guidelines.Conduct veteran’s job search workshops with emphasis on job search and career development areas such as: goal setting, skills analysis, identifying transferable skills, résumé preparation and interviewing skills.