Platform Operations Manager
Managed 7 employees, including a 24-hour/7-day operations team, and support engineers, responsible for running Foxtel's Conditional Access systems as well as IPTV.Liaised with Foxtel Business groups to support successful roll-out of projects and changes. Communicated changes and impacts within Foxtel—call-centres in both Melbourne and Sydney, and to external companies.Took a lead-role in incident management, and communication to stake-holders.Continued with the duties of Senior Conditional Access Engineer.