Daniel Mclaughlin Email & Phone Number

New York City Metropolitan Area

San Francisco, California, Us

New York, Us

Operationalizing Generative AI Leading Program Management and Operations organizations

New York, Us

Senior Manager responsible for new product development, operations, and special projects

New York, Us

Senior Manager of Lemonade's Pet Claims Department. Responsible for the management of eight team managers and over 120 employees within the department.

New York, Us

Cupertino, California, Us

Responsible for managing remotely located technical support team (20) to meet Apple performance and quality standards. Manage $800,000 budget allocation. Manage organization-wide projects to deliver results on time and on budget. Prepare and deliver annual performance reviews for all direct reports. Develop performance improvement plans to improve outlier performance. • Consistently achieved above-goal team performance in key performance indicators through weekly 1x1 meetings, team meetings, and effective performance management• Managed three business-wide projects to completion on-time and on budget in FY2018• Improved performance of bottom performers through root cause analysis, performance action plans, and effective coaching• Achieved 100% desired staff retention by promoting employee development and engagement• Achieved promotion of 3 staff members to management through coaching and delegation for development

Newark, California, Us

Responsible for managing sales support team (18) in handling all domestic digital commerce chat interactions for Nike.com. Coordinated and conducted interview processes with candidates and department managers. Prepared and delivered annual performance reviews for all direct reports. Developed training curriculum for weekly staff meetings based upon sales statistics and product development.• Performed in Hiring Manager rotational role to develop and execute staffing ramp plans (100+ new hires each) for summer and holiday peak periods. • Developed and implemented sales programs and targets to increase conversion and sales metrics. • Leveraged previous Quality Assurance and Training experience to serve as a bridge between the Learning and Operations departments, leading to increased collaboration and continuity• Worked with VP of Operations, Nike North American Vendor Manager, Nike Global Quality Manager and Senior Global Director of Consumer Services to ensure training plans for agents.

Newark, California, Us

Responsible for conducting four-week New Hire training of Nike Digital Commerce Chat and Phone sales support agents. Calibrated regional training team with North American and Global partners to align training and business goals. Assisted in the development, deployment and implementation of new global Nike Digital Commerce training curriculum.• Conducted 5 New Hire Ramp classes to launch Nike Digital Commerce Chat and Voice Channels for 125 agents.• Collaborated with global leaders and training consultants in Beaverton, OR to design and implement global Nike Digital Commerce curriculum. • Developed and delivered standardized training curriculum for all new and existing Quality Supervisors and Team Managers.