Daniel Mearns Email & Phone Number

England, United Kingdom

England, United Kingdom

Newcastle Upon Tyne, England, United Kingdom

Key Responsibilities:● Accountable for the training and direct management of personnel, maximise productivity through ongoing performance monitoring and review● Develop customer strategies that targeted customer segments to drive acquisition and retention● Promote a culture of high-performance to deliver a best-in class proposition for customer service● Collate, analyse and interpret data to produce reports ● Oversee all daily / weekly performance meetings and sharing best practice with colleagues for improvements● Utilise expertise to identify potential new methods of improving team and business efficiency raising customer satisfaction, service and retention levels● Consistently achieve regional monthly KPI’s, CBITDA and business objectives● Conduct analysis on trends and industry changes to facilitate future planning

● Served as the lead point of contact for all account management matters, build and maintain strong, long-lasting client relationships across all Franchised Driving Instructors within a geographical area in line with Business KPI's● Recruited, managed and developed a high performing team of sales and administration team, continuously raised the bar and managed performance using best performance tools● Identified training and development needs through job analysis, appraisal schemes and regular 1-2-1s● Promoted growth of the business by maximising business opportunities in a defined geographical area using limited budgets● Acted as National Trainer for new team members of all levels and ongoing development of all colleagues● Achieved first in several national awards based on revenue growth and customer satisfaction