Daniel Medrano Email & Phone Number

United States

Georgia, United States

•Provided remote first-level technical support to clients, responding to incoming calls, emails, and chat Inquiries related to hardware, software, and network issues.•Utilized remote desktop tools (Kaseya, Aloha CMC) to effectively diagnose and resolve technical issues.•Demonstrated strong problem-solving skills, using in-depth knowledge of operating systems, applications, and hardware to quickly and efficiently resolve client issues.•Maintained high levels of customer satisfaction by consistently providing prompt and professional service, and effectively communicating technical information to non-technical users.•Documented all customer interactions and resolutions in a ticketing system, ensuring accuracy and completeness of information for tracking and reporting purposes.•Proactively identified and recommended improvements to processes and procedures to increase efficiency and enhance customer satisfaction.•Contributed to team goals by actively collaborating with colleagues and providing assistance as needed.•Continued to expand technical knowledge through ongoing training and self-studycket progress, notifying them of impending changes or agreed outages.

Hitchcock, Texas, United States

Webster, Texas, United States

 Greeted customers and ascertained issues with their devices.o Submitted service tickets for equipment maintenance requests.o Used ticketing systems to manage and process support actions and requests Repaired said issues in a timely manner to ensure a quality service was provided

Associate Of Arts And Sciences - Aas

High School Diploma, 12Th