Technical Program Manager
Adp-Sbs
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Daniel Mele Email & Phone Number
Technical Program Manager
at
ADP-SBS
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✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
ADP-SBS
Role
Technical Program Manager
Location
Hackettstown, New Jersey, United States
Who is Daniel Mele? Overview
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Quick answer
Daniel Mele is listed as Technical Program Manager at ADP-SBS, based in Hackettstown, New Jersey, United States. AeroLeads shows a matched LinkedIn profile for Daniel Mele.
Daniel Mele previously worked as Project manager at Adp- Retirement Services and Customer Service Director at Adp-Retirement Services. Daniel Mele holds Bachelor'S Degree, Industrial And Organizational Psychology from Monclair State University.
Profile bio
About Daniel Mele
Project manager at ADP since 2007 with focus on Service Technology and Telephony related projects. Also work in a consultant capacity on projects providing my expertise on Service Technology tools and Telephony project relating to IVR, call routing and VDN/Skill changes.
Current workplace
Daniel Mele's current company
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Adp-Sbs
7 roles
Daniel Mele work experience
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Technical Program Manager
Current
Adp-Sbs
•Support Contact Center Initiatives for RS and associated Business Units to leverage Technology solutions to enhance client and associate experience•Provide a Consultative partnership approach in support of Contact Center Application and Operational Changes•Provide technical expertise in design of call routing and skill management solutions •Coordinate with Business Partners and Telephony Development to deploy initiatives in support of Operational Objectives•Manage Initiatives to develop Contact Center Solutions, such as IVR, Skill Based Routing, Auto Attendant and Virtual Hold•Manage testing of Technology Solutions for Routing and Contact Center Applications in all phases from UAT to Production•Participate in production launches, for post launch testing and communication to associated Business Groups•Support strategic project initiatives on the Roadmap for Business Year Planning to meet company objectives •Provide guidance to Business Units with the overall goal of minimizing desktop resources and maximizing associate efficiency, while exceeding the clients experience
Dec 2017 - Present
Project Manager
Adp- Retirement Services
• Successfully managed multiple Service Technology, Telephony and Retirement Services business projects• Work in a consultant role advising on Service Technology business tools and Telephony projects related to IVR, call routing and Service tools.
Aug 2007 - Dec 2017
Customer Service Director
Adp-Retirement Services
• Responsible for overall management of Client Service Center • Monitored performance and efficiency of management staff. • Worked to analyze market trends to increase business growth and productivity
May 2005 - Aug 2007
Customer Service Manager
Adp-Retirement Services
• Managed a team of 10+ Customer Service Associates.• Monitored and provided feedback for quality assurance purposes• Assisted clients with any of their 401(k) retirement questions or needs
Jun 1998 - May 2005
Senior Participant Service Representative
Prudential Investments, Islen Nj
Jan 1997 - Jun 1998
Customer Service Supervisor
• Trained new employees for customer service positions. Handled escalated calls; ensured quality service.• Supervised a team of 10+ associates in a high volume Call Center/Help Desk environment for paging services
May 1992 - Sep 1997
1 education record
Daniel Mele education
-
Monclair State University
FAQ
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Quick answers generated from the profile data available on this page.
What company does Daniel Mele work for?
Daniel Mele works for ADP-SBS.
What is Daniel Mele's role at ADP-SBS?
Daniel Mele is listed as Technical Program Manager at ADP-SBS.
Where is Daniel Mele based?
Daniel Mele is based in Hackettstown, New Jersey, United States while working with ADP-SBS.
What companies has Daniel Mele worked for?
Daniel Mele has worked for Adp-Sbs, Adp- Retirement Services, Adp-Retirement Services, Prudential Investments, Islen Nj, and Skytel Corp.
How can I contact Daniel Mele?
You can use AeroLeads to view verified contact signals for Daniel Mele at ADP-SBS, including work email, phone, and LinkedIn data when available.
What schools did Daniel Mele attend?
Daniel Mele holds Bachelor'S Degree, Industrial And Organizational Psychology from Monclair State University.
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