Daniel Menezes Email & Phone Number

New York, Ny, Us

Boston, Massachusetts, Us

• Varied ticketed work (Server repair, cross connect requests, Server install)• Varied project work (Row rebuilds, Inventory clean up, Widespread hardware maintenance/upgrades)• Maintenance and repairs on Dell servers and switches • Maintenance and repairs storage arrays (Netapp, Silk, and Pure Storage)• Capacity planning (physical space, power, and network)• Manage row drains and rebuilds • Maintain good relationships with internal teams and vendors• Server Provisioning – This entails physical installation and onboarding• Create and implement change requests (Jira IT Service Management)• Coordinates shipments of high dollar equipment• Provide training and assistance to new and junior employees• Inventory management – ensures cable and spare parts stay at a specific count, obtain quotes, and purchase more when needed. • Documentation including creating and updating SOPs, “HOW-TOs”, and change templates

Tokyo, Jp, Jp

• Provide 24/7 support for the data center• Maintain and repair HP servers• SP&R (Server Provisioning & Retirement) – physical installation of new servers into the environment. This entails the cabling and physical racking of the server • Media management consisting of loading and unloading backup tapes and running daily maintenance• Provide on site hands and eyes support for offshore teams• Maintain drawing schematics of the data center (floor plans & rack diagrams)• Ensure compliance with SOX regulations by maintaining media & visitor logs• Escort visitors into the data center• Manage and track incident tickets for the data center (Remedy IT Service Management)• Create and implement change requests (Remedy IT Service Management)

Assisted in the installation, racking, and cabling of equipmentRan, terminated, and tested cablesPerformed 1st level monitoring and reporting on hosted routers Tracked, organized, and inventoried company equipment and customer deliveriesFollowed precise procedures for signing in customers, contractors, and visitors

• Physical replacement of network cabling (network,SAN)• Physical reboots of Windows and UNIX servers• Provided guidance to L2 and/ or L3 technicians• Media management consisting of loading and unloading backup tapes and running daily maintenance

Desktop and laptop deploymentVideo conference and webinar supportCall center, including distribution of tickets to IT personnelConfigure and troubleshoot Lotus NotesTroubleshoot HP LaserJet Printers and Multi Functional Copiers

• Responsible for end user relations during re-imaging • Responsible for troubleshooting and solving all issues after re-imaging• Re-imaged PC’s using Ghost software• Provided support for users Smartphone’s and other peripherals• Maintained high marks on user satisfaction surveys

Responsible for end user relations during re-imaging Responsible for troubleshooting and solving all issues after re-imagingRe-imaged PC’s using Ghost softwareProvided support for users Smartphone’s and other peripheralsMaintained high marks on user satisfaction surveys

Work on initial implementation of school’s helpdesk solution software Managed and tracked all IT trouble ticketsPerformed laptop(Lenovo) and desktop(Dell) maintenance and repairCreated and deployed lab and teacher images for laptops and desktopsManaged active directory Managed the NAT (Campus Manager by Bradford)

Black Berry product expertBusiness account manager

Food and Performance Enhancement Dept)Data Management Assisted with lab experiments

Sales and Product ExpertPerformed extra duties outside of sales responsibilities

Handled sensitive data for the navyHardware and software deployment

Communication equipment specialistInstall, operate, and maintain radio and data distribution equipment Computer hardware/software IT (Windows OS)

Bachelors Degree, Information Systems Security

Associates Degree, Computer Network Systems