Daniel Mersha Email and Phone Number

• Handled all insertions, news and press releases for the state official website. • Revamped web application security applications, minimizing hacker attacks from 2% to 0.05%.• Fixed bugs from the existing website and implemented enhancements that improved functionality and efficiency by 20%.

• Performed regular maintenance of computers, software and peripheral equipment, identifying problems and providing appropriate solutions for 50+ employees• Procured, set up, and configured over 20 wireless access points, routers and switches and maintained client connectivity• Researched and resolved problems on 50+ workstations and LAN, including IP resolution, cabling problems and peripheral malfunctions.• Presented training and provided support to 50+ staff members on School Management application and Google Classroom.

• Managed 30 + web design projects from start to finish using HTML5, JavaScript, CSS3, and PHP with 100% client satisfaction.• Redesigned 5 websites for top companies using WordPress and Drupal content management systems, driving UX results by 25% and customer retention rate by 10%.• Trained over 50 staff members and Web administrators in internal web functions and administering a website.• Initiated keyword research, on page optimization, link building and other SEO campaigns for 5+ websites.

• Managed the IT infrastructure for ICT center and the branch office with 30+ employees, ensuring uninterrupted operations and <5% downtime.• Organized and run Basic computer skill training for 40+ target children, peer educators and High School Teachers• Coordinated a team of 5+ IT experts in installing and maintain the organization’s server and infrastructure.

• Taught Windows operating system and Microsoft office applications for 60+ students• Trained 10+ staff members and college students on website development and C++ programing language.• Created daily lesson plans; wrote and delivered lectures; administered and evaluated exams; conducted and monitored labs.