Responsible for this 24/7 internally managed function that provided over 330K hours of production support to consulting teams each year. Managed sourcing lifecycle of strategic production vendors, from supplier selection, contract and price negotiation, management of the tender process, through to post-contract implementation. Drove quality/efficiency processes with a keen eye on continuous improvement, creativity, innovation and risk mitigation • Built Global Production function from 6 FTEs to 570+, requiring accurate projections of growth over contract lifecycle, leading to cost avoidance, vs. inhouse equivalent, of $39M per year• Detailed capacity planning for each service line to ensure correct resources were recruited, trained and assessed to ensure high quality service was maintained at a reasonable price to the business• Designed bonus/penalty SLAs mechanism that drove vendor performance inline with internal client expectations reducing negative feedback to 0.3%• Reengineered key vendors’ “direct to user” delivery models leading to 18% reduction in turnaround time and a cost avoidance during the 12-month pilot of $118K • Developed load-balancing and resilient business continuity between critical offshore vendors, which in a real BCP scenario in 2015 demonstrated 58% of volumes could successfully be diverted with little impact to SLAs• Exceeded compliance with BCG policies for data handling, confidentiality, and third-party suppliers by working closely within Procurement and with IT, InfoSec, Risk and Legal teams. This included undertaking regular vendor security and risk audits as well as assessing physical security and providing recommendations on best practice on security processes to internal stakeholders and new/potential and existing suppliers• Transformed BCG re-brand requirements into PowerPoint macros, including writing the format guide and working with external developers and internal stakeholders ensuring project was delivered to deadline

Built and led 12 offshore teams for US and UK based Fortune 500 investment banks, management consultancies, accounting and legal firms to create seamless extensions of domestic teams. Responsible for over 500 staff. Reported to COO

Strategic marketing; advertising and promotions for 160 UK charities' fundraising initiative owned by Age Concern England