Daniel Miebach Email & Phone Number

Düsseldorf, Nrw, De

Düsseldorf, Nordrhein-Westfalen, Deutschland

► How can we best support restaurateurs with great software?Responsible for the user experience across all METRO websites, e-commerce applications and mobile apps in all 25 markets/countries. — Day-to-day activities· Developing and coaching my direct-reports· Collaboration with product management and engineering peers· Definition of priorities, UX/product strategies and OKRs· Communication of design value and impact· Project management of initiatives… Show more ► How can we best support restaurateurs with great software?Responsible for the user experience across all METRO websites, e-commerce applications and mobile apps in all 25 markets/countries. — Day-to-day activities· Developing and coaching my direct-reports· Collaboration with product management and engineering peers· Definition of priorities, UX/product strategies and OKRs· Communication of design value and impact· Project management of initiatives (e.g. usability assessments)· Business Cases, Budgeting (cost/income) and capacity planning— Key-Achievements (selection)· Recruited, developed, and led 12+4 FTE UX· Implemented and expanded SD/UX practices company-wide· Spearheaded UX KPI framework, integrating with Qualtrics XM· Directed experimentation program, design system, and DesignOps circle· Established UX SLA/SLO and standards for large-scale tenders Show less

Düsseldorf, Nordrhein-Westfalen, Deutschland

► How can we, as a global B2B wholesale company, ensure the best possible digital customer experience?Responsible for the Customer Experience design across all stationary/hybrid/digital touchpoints at METRO.— Day-to-day activities· Group-wide establishment of customer journey management (ongoing)· Coordination of CX and UX organization· Coordination of VOC platforms— Key-Achievements (selection) · Introduced initial customer journey management… Show more ► How can we, as a global B2B wholesale company, ensure the best possible digital customer experience?Responsible for the Customer Experience design across all stationary/hybrid/digital touchpoints at METRO.— Day-to-day activities· Group-wide establishment of customer journey management (ongoing)· Coordination of CX and UX organization· Coordination of VOC platforms— Key-Achievements (selection) · Introduced initial customer journey management concept (ongoing)· Managed VOC harmonization project, merging two platforms (ongoing) Show less

Düsseldorf, Nordrhein-Westfalen, Deutschland

► As a global B2B wholesale company, how can we create more harmonized digital touchpoints for more seamless customer experiences?Responsible for the Customer Experience design across all stationary/hybrid/digital touchpoints at METRO.— Day-to-day activities· Leading digital touchpoint harmonization effort · Supporting and promoting cross-collaboration· Coordinating extensive stakeholder groups— Key-Achievements (selection)· Harmonization of… Show more ► As a global B2B wholesale company, how can we create more harmonized digital touchpoints for more seamless customer experiences?Responsible for the Customer Experience design across all stationary/hybrid/digital touchpoints at METRO.— Day-to-day activities· Leading digital touchpoint harmonization effort · Supporting and promoting cross-collaboration· Coordinating extensive stakeholder groups— Key-Achievements (selection)· Harmonization of global customer registration· Digital touchpoint harmonization of over 25 countries · Development of the digital vision Show less

Köln

► How can we merge brick-and-mortar and online business? Responsible for conception, design and user testing of kaufhof.de, Galeria Kaufhof iOS and Android Apps. Design of A/B/n tests, development of Galeria Kaufhof Personas. Creation of a scalable design system in close cooperation with the front-end team.— Key responsibilities• Evangilisation of design and product management methodologies• Concept and design of kaufhof.de and the iOS and Android apps•… Show more ► How can we merge brick-and-mortar and online business? Responsible for conception, design and user testing of kaufhof.de, Galeria Kaufhof iOS and Android Apps. Design of A/B/n tests, development of Galeria Kaufhof Personas. Creation of a scalable design system in close cooperation with the front-end team.— Key responsibilities• Evangilisation of design and product management methodologies• Concept and design of kaufhof.de and the iOS and Android apps• Conception and design of Kaufhof Design System for Web, iOS and Android— Key achievements• Launch of the successful iOS/Android interaction concept• High-impact redesign key user-journey pages• Rationalisation of the front end through Atomic Design • Design and testing of Omnichannel concepts• Development of an Experience Vision Show less

Köln

► What if you could find a job matching your hard/soft skills and your personality?Finding a job is a tough job. Especially for newcomers. How to provide easy and fast guidance? This was the founding vision of 22CONNECT. Talents Connect is based on an intelligent matching algorithm which includes skills as well as personality traits. I was employee #1 and since then responsible for the overall product and user experience design supported by my team of designer, front-end developers… Show more ► What if you could find a job matching your hard/soft skills and your personality?Finding a job is a tough job. Especially for newcomers. How to provide easy and fast guidance? This was the founding vision of 22CONNECT. Talents Connect is based on an intelligent matching algorithm which includes skills as well as personality traits. I was employee #1 and since then responsible for the overall product and user experience design supported by my team of designer, front-end developers, freelancer and working students. Dealing with complex HR user interfaces and end-user flows. Show less

Köln

My focus was on consulting for medium-sized companies, start-ups and large corporations. Planning and implementation of Corporate Identity and Corporate Design processes, media adaptation classic, digital, moving image. Customer industries, including: Tech Start Ups, foreign exchange, heavy industry, special machine construction, crane construction, education and publishing, casting technology.

Köln

Account and project management. Focus on digital media, products and online marketing. Customer industries, including: medical skin care, IT purchasing association, oil and lubricants, OTC.

Köln

Consulting and planning of IT network infrastructures for small and medium-sized enterprises. Core segment Business Server / Groupware as well as telecommunication systems . Customer industries, including: real estate management, real estate trading, engineering.

Nicht Abgeschlossen, Integrated Design

Service Design, User Interface Design, Interaction Design

Communication Manager (Wak), Communication Management

Strategic and Operative Marketing, Market Research, PR, Brandmanagement