Daniel Mikes Email and Phone Number
Daniel Mikes work email
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Daniel Mikes personal email
• Respected professional in Call center and Customer operations area• Experienced Project Manager able to manage project team and implement new products and processes • Experienced people manager, especially in sales area• 5+ years of experience building new sales channels and customer operations teams to cut the costs, exceed revenue and profit goals• X-sell, Up-sell, Retention• International recruitment• Very good technical background• English on business levelSpecialties: Operations:• Customer operations management• Call center management• Sales and service channel support, business process developmentLeadership:• Recruitment, training, development• Incentive systems, KPIs, sales force motivation• Organization restructuralization, new structure setup• Project managementBusiness: • Direct and indirect sales models implementation, Lead generation, Telemarketing, Inside Sales model, • Customer loyalty and retention, X-sell, Up.-sell
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Head Of Customer Lifecycle SolutionsMnd A.S. Feb 2020 - PresentHlavní Město Praha, Česká Republika -
Self Employed. Apr 2019 - Feb 2020
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Senior Procesní ManažerHypoteční Banka May 2018 - Mar 2019Hlavní Město Praha, Česká Republika -
Regional Sales Manager For Micro And Small EnterprenuersČeská Spořitelna Jan 2017 - May 2018District Kolin, Czech RepublicIm responsible for business model implementation and sales results -
Project ManagerFreelancer Feb 2016 - Nov 2016Prague, The Capital, Czech RepublicContractor - public sector projects
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Business Development Manager For Mse SegmentCeska Sporitelna Dec 2010 - Jan 2016Prague, The Capital, Czech RepublicDevelopment and implementation:- new business model for MSE at Ceska (MSE segment), including KPIs definion, motivation system, reporting, sales structure, training and development, - new sales role at branches - for service and sales the Micro segment- new acquisition and sales role for TOP MSECooperation on the segment strategy definition and implementation the strategy into sales network
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Operations ManagerSellbytel May 2009 - Dec 2010Responsible for Sellbytel projects (Sales and service Call centers teams and other Operations functions) my customers were Microsoft, Cisco, Sun and Epson.I was responsible also for recruitment in Czech republic. -
Vendor Line ManagerSellbytel Aug 2008 - May 2009Line manager responsible for Cisco Inside Sales Team
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Product DeveloperGe Money Bank Apr 2007 - Jul 2008I was responsible for development of new products and processes for SME customers at GEMB. -
Project Manager Of Investment FundsGe Money Bank Aug 2006 - Apr 2007Project manager
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Team Leader Of Bank Back Office TeamGe Money Bank Jan 2006 - Sep 2006I was responsible for new team setup and new procesess setup.Leadership - 8 member teamProject team member - simplification and automatization of mortages processes
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S2S Team Leader Call CentrumGe Money Bank Dec 2004 - Sep 2005Team leader of Call centrumMain responsibility - Service to Sales project - change the aproach from service to salesKey sales role in the project teamI was managing Sales team of 20 people - leaderhip, development, training, .....
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Telemarketing SupervisorEbanka, A.S. 1999 - 2002Team manager
Daniel Mikes Skills
Daniel Mikes Education Details
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Math And Economists
Frequently Asked Questions about Daniel Mikes
What company does Daniel Mikes work for?
Daniel Mikes works for Mnd A.s.
What is Daniel Mikes's role at the current company?
Daniel Mikes's current role is Head of Customer Lifecycle Solutions ve společnosti MND a.s..
What is Daniel Mikes's email address?
Daniel Mikes's email address is d_****@****trum.cz
What schools did Daniel Mikes attend?
Daniel Mikes attended Univerzita Palackã©ho V Olomouci.
What skills is Daniel Mikes known for?
Daniel Mikes has skills like Business Management, Kpi, Telemarketing, Lead Generation, Call Center, Portfolio Management, Activity Based Management, Training And Development, Project Management, Key Performance Indicators, Management, Customer Satisfaction.
Who are Daniel Mikes's colleagues?
Daniel Mikes's colleagues are Jan Stary, Miroslav Duda, Gabriela Svobodová (Kubová), Schenel Mnd, Martin Smolík, Tomáš Rybařík, Александр Ксенофонтов.
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