Responsible for:Building industry specific prospect listsContacting prospects, introducing our company, what we do, and our value proposition Creating and sending quotes to prospective clientsManaging the sales process after sending quotes, including follow ups, closing, processing and invoicing Researching our products and suppliers to find better pricing Researching market trends to find new products we can offer our clientele Other responsibilities include:Website MaintenanceOverseeing internal and external marketing efforts

- Implement, develop and utilize salesforce and Field Service Lightning - Make important and timely policy, planning and procedural decisions - Oversee short and long term scheduling + planning for execution of all services- Oversee/manage weekly, monthly and annual departmental budgets- Work hand in hand with HR on recruiting, interviewing and disciplining when necessary- Identify and address problems, solutions and opportunities, company wide- High level focus on customer retention and management

- Mange the entire Residential operation, including: Reporting, Training, Recruiting, Scheduling, Dispatch, Sales, Accounts Receivables, Payroll, Profitability and Customer Service- Accurately provide monthly and annual KPI's for upper management - Manage 10+ Office Employee's as well as 50+ service providers Canada wide- Focused on retaining customers with positive service

- Plan, Schedule, and Execute commercial/hi-rise property maintenance - Maintain customer relationships with key high valued clients through regular check-ins, scheduling opportunities - Report on and Manage Accounts Receivables on a company wide basis- Create receivables reports for all accounts managers, as well as payment metrics for finance- Reconcile end of year invoicing and commissions

- Logistics Management including pre trade show stocking, set-up, selling and tear down- Had to ensure cleanliness of booth, and ensure that the display was well-stocked and managed- Canada Wide position, traveled to London, Calgary, Edmonton, Montreal for shows- Trusted by the owners to handle large amounts of cash

- Managed the companies Accounts Receivables- Negotiated a favorable contract with our collections agency, and managed our relationship with them- Reduced "Bad Debt" from nearly 10% to less than 3%- Reduced payment turnaround time by 50%

- Created daily/weekly/monthly sales targets for myself- Sold over $300,000 worth of residential window cleaning via outbound calls in a four month span, outselling the entire sales team- Converted over 70% of inbound leads into converted sales

- Designed and maintained the website (see link) for Castle Content Sales, while providing the owner/operator with marketing insights on how to better communicate with her target market.Additional tasks included : Creating small budget, small scale ad campaigns via Facebook, E-mail, Google etc. for the businesses Content Sales.Creating content for email blasts that went out to clients prior to the sale.Monitoring, updating and editing the website based on changes in the owners needs/desires.

- Aided in coordination of Seneca Events- Set up, and tore down events for Convocation, Business Conferences, and staff parties- Trusted during events to ensure all was in order from food stock, to water coolers being filled, to ensuring that all vendors and suppliers were present

- Summer job- Tasked with filling an order for 50,000 frosh kits for schools Canada wide- Led the team in the warehouse, ensuring we had an assembly line to pack kits, a team to pack skids, and a team to unpack product from skids- Completed the project in 6 weeks, two less than projected

- Costing least expensive and most effective shipping methods- Inventory Management, ensuring integrity of goods shipped and received, including quality, brand and quantity shipped or received- Ensuring all shipped goods are invoiced- Managed general laborers in the warehouse to ensure they were on task, and shipments were done in a correct and timely manner